Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Clarence, Thank you for your feedback. We’re glad to hear that the room was clean, but we apologize that it didn’t meet your expectations in terms of upkeep. We are constantly working to improve our facilities, and your comments are valuable in helping us prioritize areas for enhancement. We appreciate you sharing your experience and hope to provide you with a better stay in future. Sincerely,Hotel Management 

Business response:

Dear Eric, Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. Our team strives to make every guest's stay as pleasant as possible, and it's rewarding to know that we met your expectations. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back to Extended Stay America for another stay soon. Sincerely,Hotel Management 

Business response:

Dear Paul, Thank you for your feedback regarding your stay. We regret any inconvenience our shuttle service may have caused during your stay. While we have made changes based on guest preferences, we're committed to maintaining the high quality of our services. We'd be honored to have you stay with us again in the future, where you can experience the other improvements we've made based on guest feedback. Your comfort and satisfaction remain our top priorities.Sincerely,Hotel Management 

Business response:

Dear Adrian, Thank you for being our guest. We are delighted to hear that you had such a positive experience with our check-in service. However, we apologize that your room did not meet our usual standards of cleanliness and comfort. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management