Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Teresa, Thank you for your feedback. We apologize for the disturbances you encountered during your stay. We take reports of arguments and smoking inside the building very seriously, as we strive to maintain a peaceful and smoke-free environment for all guests. Rest assured, we will address these issues with our staff to prevent future occurrences. Your comfort is our priority, and we hope you’ll give us another opportunity to exceed your expectations. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for your feedback! We’re delighted to hear that you found great value in your stay at Extended Stay America. Our team works hard to provide a comfortable experience at an affordable price, and your positive comments motivate us to keep improving. We appreciate your support and look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for your feedback. We’re glad to hear that our staff provided you with nice service during your stay. However, we sincerely apologize for the musty and stale smell you experienced. Your comments regarding the carpet and cleanliness have been noted, and we will address this with our team to ensure necessary improvements are made. We appreciate your insights, as they help us enhance our guest experience. We hope to welcome you back for a fresher stay in the future.Sincerely,Hotel Management