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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was supposed to have 2 rooms one with queen bed and other with two double beds. They only had two rooms with 1 bed. Then they were sold out after that. Even though we paid before even come to the hotel. Fire alarm went off for 45 minutes at 430 am so we all had to evacuate. Barely any staff.
Business response:
Isis, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding the room you reserved. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we regret disappointing you. We also apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, i... read more
They overbooked the rooms This place was AWFUL. We arrived to check in the night before an early flight to LAX, and found ourselves standing in the lobby with several other customers who didn’t have rooms. No apology, just “we refunded you, good luck.” Absolutely awful and stressful. We stayed at the Marriot attached to the actual airport instead which I would 10/10 recommend, but I’ll never book another extended stay.
Business response:
Robert, thank you for choosing our hotel. Please accept our sincere apologies you were not able to stay at our hotel; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
The location is suitable. The morning staff was pleasant engaged with the customers. The room was dusty, old and in need of a remodel. The lighting is also terrible and the carpets dank. I wouldn't stay at this particular location on another visit. At 345 AM the fire alarm sounded and not too many people seemed to evacuate as the surrounding rumor is this happens frequently hence the slow walk of patrons, personnel and others.
Business response:
Karen, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary... read more
I did not get the room or amenities promised
Business response:
Bryann, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
No good
Business response:
Genesis, we appreciate you choosing our hotel for your visit to [city]. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Business response:
Dear Tameko, thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Business response:
Dear Kara, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to the city, so we can provide you with a much-improved stay. Sincerely, Hotel Management
Hallways smelled of cigarette smoke. The office was cluttered. Staff not wearing masks properly. The parking lot and drive did not have the snow and ice removed.
Business response:
Kirk, thank you for staying with us. We are sorry for the inconvenience you experienced due to the smell of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Moreover, our associates have been asked to wear masks, follow strict safety and cleaning protocols, and complete training pertaining to COVID-19. We are grateful for all feedback that helps us adapt as we are dedicated to maintaining a dependable travel experien... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,118 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.