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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible booked and paid for room for our client and he got there and they gave his room away .. NEVER AGAIN
Business response:
Paul, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
DIRTY!!!! The only hotel I’ve been too where they have a armed security guard on-site. Initially walking in there was no one at the front desk so I had to wait to be helped. Then once I get my key and I am headed upstairs I feel like I was in an apartment building owned by slum lords, the hallways smelled like alcoholic beverages and marijuana, carpet was dirty, get to the room and the one lamp was broke, refrigerator looked like someone patched it up like drywall… just a overall horrible experience.
Business response:
Jason, thank you for your candid review. We are sorry for the disappointing experience you had with us and apologize for the concerns you outlined regarding the cleanliness and your room. We will share your feedback with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
Just bland
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Dirty, outdated, shady, and NO SHUTTLE to the airport even though the price included this amenity. The funiture was broken. There were NO amenities, and no kitchenware in the room. The front area can only be described as slum-like. My original reservation on Expedia was for Embassy Suites (9000 Bartram Ave), but for some reason, they sent me directly next door to the Extended Stay America (9000 Tinicum). I felt so unsafe that i did not spend any time in my room, as I worked an overnight shift, and planned on sleeping during ... read more
Business response:
Shirin, thank you for your candid evaluation. We are sorry for the disappointing experience you had and apologize for the inconvenience you encountered. We will review this with our team and take steps to enhance our guests' experience going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.