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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is suitable. The morning staff was pleasant engaged with the customers. The room was dusty, old and in need of a remodel. The lighting is also terrible and the carpets dank. I wouldn't stay at this particular location on another visit. At 345 AM the fire alarm sounded and not too many people seemed to evacuate as the surrounding rumor is this happens frequently hence the slow walk of patrons, personnel and others.
Business response:
Karen, thank you for evaluating your stay at our hotel. Please accept our sincere apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary... read more
I did not get the room or amenities promised
Business response:
Bryann, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
No good
Business response:
Genesis, we appreciate you choosing our hotel for your visit to [city]. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Business response:
Dear Tameko, thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Business response:
Dear Kara, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to the city, so we can provide you with a much-improved stay. Sincerely, Hotel Management
Hallways smelled of cigarette smoke. The office was cluttered. Staff not wearing masks properly. The parking lot and drive did not have the snow and ice removed.
Business response:
Kirk, thank you for staying with us. We are sorry for the inconvenience you experienced due to the smell of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Moreover, our associates have been asked to wear masks, follow strict safety and cleaning protocols, and complete training pertaining to COVID-19. We are grateful for all feedback that helps us adapt as we are dedicated to maintaining a dependable travel experien... read more
Bathroom wasn’t completely clean. Good proximity to Philadelphia airport.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Muchas personas fumando dentro de las instalaciones todo sucio y las personas que trabajan en el sitio no le dicen nada por fumar dentro
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.