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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After checking in, my wife and I went out for food and then we returned back to the room, after about 5 hours into our stay, I went into the bathroom to wash my face and hands. I turned on the water started to open the soap and as I went to move the washcloth a huge roach ran from under the washcloth and proceeded to run about the sink! So I decided we would check out because my wife was freaking out about the chances of it being more and not knowing if they might crawl out overnight on us or whatever.
Business response:
Perry, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you and your wife will consider us as your hotel of choice if you are in the area ag... read more
The room itself was fine. Good size, nice to have the kitchen. But, it was an extremely cold night and the heater didn't work at all - in fact, it blew cold air out for most of the night. And there was just a very thin blanket on the bed. We asked for, and got, a second blanket, but it was one of the coldest nights I've ever spent. Would recommend waiting till it warms up or bringing your own comforter.
Business response:
Meghan, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the inconvenience caused by maintenance issues. We will review this with our engineering team and take steps to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This is the worst place I have ever stay in it couldn’t been more filthy and the smell was horrible the blankets the bed it was a total. Mess I regret staying there from the minute I walked in you could see garbage on the carpet a total disaster I had to go out and buy a plug-in to change the smell I wouldn’t recommend this place to anyone horrible experience
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Smelled like pot. Things were dirty. No services whatsoever Parking was extra
Business response:
Darryl, thank you for taking the time to share your comments. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the concerns you experienced during your visit and any inconvenience caused due to other guests. We take these incidents seriously, and we thank you for bringing this to our attention. Sincerely, Hotel Management
Dirty
Business response:
Erica, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent in the future. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Not Great Honestly, if you enjoy the smell of cigarettes and weed, then this is the place for you. Good for an airport hotel.
Business response:
Thank you for selecting our hotel and being our guest. We are very sorry as your stay was impacted due to the smoke odor. Even though our hotel is smoke-free, we occasionally have violations of this rule. We understand your frustrations assure you appropriate steps will be taken to address this issue. We value your feedback and hope to serve you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.