Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Chris, thank you for your review. We regret your disappointment with our incidental charges. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Steve, please accept our apologies for the cleanliness issues you experienced during your stay with us. We strive hard to provide a clean, comfortable stay and we are disappointed to know we fell short in providing this to you. Your review has been shared with our housekeeping team to ensure no future guests encounter the same. Please consider us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Aaron, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Man... read more

Business response:

Jennifer, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Yancey, thank you very much for staying with us. We apologize for the housekeeping oversights you encountered during your visit. We take our rooms' cleanliness very seriously, and your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Please accept our apologies for our hotel not meeting your expectations. We strive hard to make your stay as comfortable as possible but sometimes we fail and we are sorry for that. Your feedback is appreciated and it will help us to improve our future guests’ experience. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Steven, thank you for your stay. On behalf of the entire team please accept my sincere apologies for the issues you experienced during your stay. We truly regret the inconvenience you had and have shared your concerns in detail with our housekeeping and maintenance teams to ensure corrective action is taken immediately. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management