Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Madeline, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. We will look into your concerns, and we appreciate you sharing this with us. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back to the city!Sincerely,Hotel Management 

Business response:

Dear David, We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. Cleanliness and reliable amenities are essential for a comfortable experience, and we apologize for the inconvenience you faced. Please know that we take your comments seriously and will work to address these concerns to enhance the guest experience. We hope you will consider staying with us again in the future, and we'll strive to provide a more enjoyable visit. Thank you for sharing your thoughts.Sincerely,Hotel... read more

Business response:

Dear Jeffeey, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Carmen, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Jabar, We appreciate you taking the time to share your feedback about your recent stay at our hotel. While we are pleased that we met most of your expectations, we are disappointed to hear that we overlooked some housekeeping areas during your visit. Please accept our sincere apologies for any inconvenience this may have caused you. We value your feedback and will address the issue appropriately. We hope that you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management