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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Under welmed with facilities
Business response:
Dear Willard, Thank you for reviewing our hotel. We are glad that you enjoyed your overall visit. However, we want to exceed your expectations every time you stay with us. Your valuable feedback gives us the knowledge we need to serve our guests better and is much appreciated. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Sincerely,Hotel Management
We called to see if we could check in early and were told we could. When we went to the room the floor was not clean there was garbage in the garbage can and no clean towels or toilet paper. We told them we were going to the store we would be back. While we were at the store the staff went in and put clean towels in the room and a roll of toilet paper. The room could have been a little cleaner. The room was exactly what we booked,the staff were all amazing and friendly. When we were checking out we explained our concerns to ... read more
Great hotel for the night! Only complaint we had was our lights did not work. Only the bathroom and kitchen light did.
Business response:
Dear Madeline, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. We will look into your concerns, and we appreciate you sharing this with us. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back to the city!Sincerely,Hotel Management
It’s fine for a cheap airport hotel. Wish there was coffee in the room.
The bathtub was not clean. The WiFi was down most of the time. There’s also a $100 deposit that was not stated during booking.
Business response:
Dear David, We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. Cleanliness and reliable amenities are essential for a comfortable experience, and we apologize for the inconvenience you faced. Please know that we take your comments seriously and will work to address these concerns to enhance the guest experience. We hope you will consider staying with us again in the future, and we'll strive to provide a more enjoyable visit. Thank you for sharing your thoughts.Sincerely,Hotel... read more
wonderful staff. polite, friendly, very helpful.
Business response:
Dear Jeffeey, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
The bathroom was in very poor condition and dirty. The faucet was falling off. There were bugs in the tub and sink. We should have been warned about the condition of the building construction too.
Business response:
Dear Mike, Thank you for sharing your concerns. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for y... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.