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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No smoking was my main issue. To cold to be outside, for the money that's required it should be a designated smoking area inside.
Business response:
Dear David, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for your disappointment with the issue you outlined. We will follow up on your concern to ensure we are well-poised to serve better in the future, and we hope you will return.Sincerely,Hotel Management
the rooms were nice and the hotel was clean
Overall served its purpose
Business response:
Dear Eleanor, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
Under welmed with facilities
Business response:
Dear Willard, Thank you for reviewing our hotel. We are glad that you enjoyed your overall visit. However, we want to exceed your expectations every time you stay with us. Your valuable feedback gives us the knowledge we need to serve our guests better and is much appreciated. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Sincerely,Hotel Management
We called to see if we could check in early and were told we could. When we went to the room the floor was not clean there was garbage in the garbage can and no clean towels or toilet paper. We told them we were going to the store we would be back. While we were at the store the staff went in and put clean towels in the room and a roll of toilet paper. The room could have been a little cleaner. The room was exactly what we booked,the staff were all amazing and friendly. When we were checking out we explained our concerns to ... read more
The bathroom was in very poor condition and dirty. The faucet was falling off. There were bugs in the tub and sink. We should have been warned about the condition of the building construction too.
Business response:
Dear Mike, Thank you for sharing your concerns. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for y... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,917 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.