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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Untidy
Business response:
Dear Mary, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness and upkeep of the room issues you mentioned, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time, but we will discuss this case with them to handle guests in a better way from now. Please return; we will surely prov... read more
Room was available even at busy time. Since the construction was going on there was not flooring on the hallway.
Business response:
Dear Shaji, Thank you for staying with us and sharing your concerns. We're glad to read that a room was available for you even during a busy time. However, we apologize for any inconvenience caused by the ongoing construction and the lack of flooring in the hallway. Your feedback is valuable as we continue improving our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay in one of our renovated rooms.Sincerely,Hotel Management
No smoking was my main issue. To cold to be outside, for the money that's required it should be a designated smoking area inside.
Business response:
Dear David, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for your disappointment with the issue you outlined. We will follow up on your concern to ensure we are well-poised to serve better in the future, and we hope you will return.Sincerely,Hotel Management
the rooms were nice and the hotel was clean
Overall served its purpose
Business response:
Dear Eleanor, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
This place was in the middle of repairs from a fire. I generally understand the circumstances, however, the room was gross. There was used soap in the bathroom, the sink had stains that looked like blood, and the towels had stains as well. Most of the furniture had obvious water damage from the sprinklers and seemed to be falling apart. Many of the outlets were loose and kept pushing out our chargers and even the plugs for the lamps. Some kind of warning ahead of time would have been nice, the staff never said anything about... read more
Business response:
Dear Holly, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you a... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.