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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was quite run down and there was not proper floors in the hallway. It was very clean though. It worked for what I needed it for. Sleep. Would not recommend it if you need to cook. The kitchen was a straight nightmare.
Untidy
Business response:
Dear Mary, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness and upkeep of the room issues you mentioned, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time, but we will discuss this case with them to handle guests in a better way from now. Please return; we will surely prov... read more
Room was available even at busy time. Since the construction was going on there was not flooring on the hallway.
Business response:
Dear Shaji, Thank you for staying with us and sharing your concerns. We're glad to read that a room was available for you even during a busy time. However, we apologize for any inconvenience caused by the ongoing construction and the lack of flooring in the hallway. Your feedback is valuable as we continue improving our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay in one of our renovated rooms.Sincerely,Hotel Management
Carpets are ripped up due to a fire. Room was dirty-ish and the furniture was chipped. Fridge is gross
Business response:
Dear Chad, Thank you for choosing our hotel for your recent visit to the city. It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sh... read more
This place was in the middle of repairs from a fire. I generally understand the circumstances, however, the room was gross. There was used soap in the bathroom, the sink had stains that looked like blood, and the towels had stains as well. Most of the furniture had obvious water damage from the sprinklers and seemed to be falling apart. Many of the outlets were loose and kept pushing out our chargers and even the plugs for the lamps. Some kind of warning ahead of time would have been nice, the staff never said anything about... read more
Business response:
Dear Holly, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you a... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,917 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.