Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Aamir, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Penelope, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the helpful staff, and your compliments serve as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management 

Business response:

Dear Connie, Thank you for your feedback. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management 

Business response:

Dear Bob, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management