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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Extended Stay America Hotel Philadelphia - Airport - Tinicum Blvd. is located at 9000 Tinicum Blvd, Philadelphia, PA. This location is in the Eastwick - Southwest Philadelphia neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay there again. It was affordable, but I’d rather pay more to feel safe and not worry about cleanliness. The front counter guy was very pleasant. My first room was dirty and the cabinet was broken and no hot water!
Business response:
Dear Jody, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you w... read more
Staff was nice and I was only staying for 1 night. Building looks pretty nice from the outside and it was just a basic room I needed before my 5 am flight the next morning. When I got to the room, the fixtures (dressers/bed) were really old. Dresser had paint chipping off. The bed was very hard and uncomfortable. Decent place to stay for cheap, but I would pay $50 more for more comfort if I did it again.
Business response:
Dear Patrick, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration caused by the mentioned issues. While we are pleased that you loved our team's hospitable service, we are sorry for not living up to your expectations regarding the condition of your suite and the comfort of your bed. We understand how important it is to have a well-maintained room, and to get a good night's sleep, so we're sorry we could not make this happen for you. Please be assured we will address this... read more
Not what we expected
Business response:
Dear Raheem, Thank you for including us in your travel plans and taking the time to share your experience with fellow travelers. We are disappointed that we could not exceed your expectations for anything other than a memorable experience. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely,Hotel Management
Close to airport
The room spelled bad, unable to open windows and let fresh air in. Furniture in poor condition, floors not clean, bathroom countercovered in burns, price was high for condition of room.
Business response:
Dear Mark, Thank you for being our guest. We are glad overall you had a pleasant time here. However, we are sorry for the inconvenience caused due to housekeeping and maintenance issues you encountered in your suite. The condition of the room you stated does not meet our high standards, and we will address it immediately. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Room smelt like cigarettes
Business response:
Dear Grace, Thank you for being our guest and for the valued feedback. It is glad that you had a pleasant time here. However, we are sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is to have a clean and fresh-smelling room, and we have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the se... read more
No dining
The first room I was assigned had water on the floor. The second room the keys did not work at first, so it took me multiple trips to the front desk to get the room door keys working. Guest cannot enter the building from the parking lot in the rear because the card keys does not work for that door.
Business response:
Dear Winston, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you at Extended Stay America whenever your travels bring you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 4.2 star rating with 658 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.