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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As soon as we walked in to the lobby, a odor of marijuana hit us. Thank goodness our room didn't smell like that or I would of complained. It was a non smoking hotel but you can tell people smoke weed in their rooms. Bad odor.
Business response:
Dear Suzanne, We sincerely apologize for the odor you encountered in the lobby. Please know that we take these concerns seriously and are addressing them with our team to ensure a more pleasant experience for all our guests. We strive to maintain a clean and comfortable environment and appreciate you bringing this to our attention. We hope to welcome you back for a better experience in the future. Sincerely,Hotel Management
They didn't have breakfast
Business response:
Dear Eric, We apologize for the lack of breakfast during your stay. We understand the importance of a convenient breakfast option, We appreciate you bringing this to our attention, and we are always looking for ways to improve our offerings. We hope you still had a pleasant stay overall, and we look forward to welcoming you back in the future. Sincerely,Hotel Management
Nice place
Business response:
Dear Mohamed, Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay. It’s always our goal to provide a comfortable and welcoming environment for all of our guests. We truly appreciate your positive comments and look forward to offering you another great experience in the future. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management
Staff is amazing very nice and friendly , the property need to be upgraded, it has a weird smell it might be due to the carpeting in the hall ways. The bathrooms and kitchens need updating
Other than the property condition. It has potential to become a 5 star hotel. Cleaning & maintenance staff need to put a better effort in doing their jobs.
Business response:
Dear Guest,Thank you for your feedback. We are pleased to hear that you recognize the potential for the property. We value your input on cleanliness and maintenance, and it’s always helpful as we continue to improve our services. Rest assured, we are focused on maintaining high standards for all aspects of the guest experience, and your comments will be taken into consideration for future improvements. We hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
My room possibly had a dog in it, smelled like pee
Business response:
Dear Jessica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 4.3 star rating with 1,506 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.