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Extended Stay America - Philadelphia - Bensalem
- Hotels
- Bensalem, PA
About this business
Location details
3216 Tillman Dr., Bensalem, PA, 19020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Remodeling so the paint smell was annoying, but the staff was very friendly.
Business response:
Dear Guest, It is great to hear that our team made you feel welcome throughout your stay. We truly appreciate your patience with the temporary updates taking place, and we are grateful you chose Extended Stay America during this time. Once the work is complete, the improvements will offer an even better experience. Thank you again for staying with us, and we hope to see you back soon. Sincerely, Hotel Management
The rooms were clean. The staff was very accommodating
Pros: The room was clean and convenient to the exit. The staff were very pleasant. I was in the 1st floor and it was very quiet. Breakfast is only coffee and pre-packaged muffins. Cons: There were no pots, pans, dishes or coffee pot in the room. You have to go to the front desk to order them. (No charge) I'm glad my son was with me because trying to carry. A dish rack, pot, pan, plates, bowls, mugs, coffee pot, utensils and dishes clothes alone would have been horrible. Out of two burners only one worked. The dresser didn't ... read more
Business response:
Dear Shauntae, Thank you for sharing such a detailed account of your visit. We are pleased to know our team’s courtesy and the calm atmosphere made your stay more comfortable. We also understand the frustrations you experienced with in-room items and maintenance, and we sincerely apologize for any inconvenience caused. Your observations are appreciated as we continue our renovation efforts to enhance guest satisfaction. We hope you’ll consider returning to experience our improvements firsthand. Sincerely, Hotel Management
I stayed here 2 nights. My room was clean. That's the only compliment I have. It was very dated. I didn't have a phone in my room to call the front desk. When you hit the information tab on the television to tell you about the hotel and things in the area, the screen was blank. The outlets didn't have built in charging ports, so I had to buy a plug to go into the outlet. Water pooled around my feet when I showered each day. Housekeeping did not come make the bed or empty the trash neither day, yet they had a tipping envelope... read more
Business response:
Dear Veronica, Thank you for taking the time to share your experience. We are glad to hear that your room met cleanliness expectations, but we sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as we work to enhance our facilities and services, especially during our ongoing renovation. We hope you will consider revisiting us in the future, as we would welcome the opportunity to provide a more comfortable and seamless experience that reflects the improvements we’re making.... read more
Good
Business response:
Dear Sharon, We are happy to hear you had a good experience during your visit! Your feedback means a lot to us, and we are delighted you chose Extended Stay America for your trip. Our team is always working to make each stay even more comfortable, and we’d love the chance to host you again soon for an even better visit. Sincerely, Hotel Management
Very good
Cleamhnas roimh Great staff
Business response:
Dear Mary, We are delighted to hear that you enjoyed your time with our wonderful team! At Extended Stay America, we take great pride in creating a welcoming atmosphere and making every visit pleasant. Your kind words mean a lot to us, and we truly appreciate you sharing your experience. We look forward to the pleasure of hosting you again soon for another enjoyable stay. Sincerely, Hotel Management
Great
It says continental breakfast- coffee was diluted and there were only mini muffins and cereal bars I’m very disappointed!!!
Business response:
Dear Catherine, Thank you for taking the time to share your feedback with us. We regret that the breakfast options did not reflect the variety you anticipated and understand your disappointment. Your comments have been shared with our team to evaluate opportunities for improvement in both selection and quality. We’re glad the rest of your visit went smoothly, and we hope to have the opportunity to provide a more enjoyable and well-rounded experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Bensalem
How is Extended Stay America - Philadelphia - Bensalem rated?
Extended Stay America - Philadelphia - Bensalem has a 3.3 star rating with 2,763 reviews.
When is Extended Stay America - Philadelphia - Bensalem open?
Extended Stay America - Philadelphia - Bensalem is open now. It will close tomorrow at 12:00 a.m.