Extended Stay America - Philadelphia - Bensalem

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that your experience reflected a strong balance between cost and overall satisfaction. At Extended Stay America, providing dependable comfort at a fair rate is always our goal. We truly appreciate your support and hope to welcome you back again in the near future for another pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are glad that certain aspects of your stay were satisfactory, and we sincerely apologize for any confusion regarding breakfast availability. Clear communication and guest convenience are very important to us, and your feedback has been shared with our team to help improve how we inform our guests. We hope you will consider returning in the future, giving us the opportunity to provide a more seamless and enjoyable stay that fully meets your expectations. S... read more

Business response:

Dear Guest, We love the enthusiastic spirit you shared and are glad it added to a fun stay! Thank you for choosing to spend your time with us and for the positive rating. We hope your visit was enjoyable from start to finish, and we look forward to welcoming you back to Extended Stay America for another great stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that aspects of your visit met your needs, and we also apologize for any areas that did not fully meet expectations. Guest insights are invaluable for enhancing our services and overall experience. Your comments have been shared with our team as we continue to review and improve amenities for future stays. We hope you will consider returning so we can provide a more seamless and enjoyable visit that better reflects the quality and comfort w... read more