Extended Stay America - Philadelphia - Bensalem

Business response:

Dear Pearlie, Thank you for sharing your experience with us. We're glad to hear you appreciated the in-room kitchen, but we sincerely apologize for the cleanliness issues and the inconvenience caused by the elevator being out of service during your visit. We understand how important accessibility is, especially for our guests with mobility needs, and we regret the added difficulty this caused. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvement. We truly appreciate your h... read more

Business response:

Dear Diana, We sincerely apologize for the inconvenience you faced regarding the limited number of washcloths provided. We understand your frustration. Your feedback highlights an important area where we can improve, and we are reviewing your concerns to better accommodate guest needs and ensure a more comfortable stay for families. Your comfort is important to us, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Dear Martin, Thank you for sharing your thoughts with us. We appreciate your perspective and understand that comfort and upkeep play a key role in a positive stay. While we strive to provide value and a welcoming environment, we are always working to enhance the overall guest experience. Your feedback is important and helps guide future improvements. We hope you’ll consider staying with us again and allow us the opportunity to offer you a more satisfying and refreshed visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear Regina, Thank you for your feedback and for recognizing the cleanliness of your room. We’re thrilled to hear that you had a positive experience at Extended Stay America and would choose to stay with us again. Our housekeeping team works hard to ensure every guest enjoys a fresh and comfortable environment, and your kind words mean a lot to us. We’re committed to maintaining high standards and continuously improving for your comfort. We truly appreciate your stay and look forward to welcoming you back. Sincerely, Hotel M... read more

Business response:

Dear Guest, Thank you very much for your kind review. We are thrilled to hear that you consistently find our hotel clean and convenient. Maintaining a high standard of cleanliness and providing a comfortable, hassle-free experience are top priorities for us. It’s wonderful to know that our efforts contribute to making your stays enjoyable and easy. We truly appreciate your continued trust and support. We look forward to welcoming you back to Extended Stay America soon and ensuring your next visit is just as pleasant. Sincere... read more