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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor maintenance The handle on the shower fell off when I tried to take a shower.
Business response:
Dear Thomas, Thank you for being our guest. We are sorry for your experience with the shower in your suite. We have discussed this with our maintenance team to review and quickly fix the same. Reviews like yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back.Sincerely,Hotel Management
Room smelled like cigarettes walking through the door, floors in both kitchenette and bathroom were dirty and sticky. Some syrupy orange stuff on the bathroom floors. No dishes, no hair dyed yet the holder for the hair dryer was there, moldy brown type stuff on the ceiling above the shower, door handle to the bathroom came right off when trying to open the door, dim, unlit hallways, and did not feel safe overall.
Business response:
Dear S, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management
after a long day out at atco raceway we checked in and didnt sleep good the bed was hard I woke up with body aches the room smell was like petty bad I woke up thinking they have a good breakfast and there was only coffee and hot water for the oatmeal the water was dirty I would never stay there I wouldn't recommended to anybody the rooms are old style they don't have an ice machine very horrible experience
Business response:
Dear Sheila, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available 24 x 7 to help you when made aware of the situation. Allow us to discuss the matter with them so that it is corrected. Please revisit us and give us another chance to provide you with the hospitality and comfortable hotel experience you deserve. Sincerely,... read more
I travel a lot, and this may be one of the worst properties I've stayed at, Entire hotel was dirty and smelled like cigarette and pot smoke, The cabinet doors in the kitchenette were hanging off the hinges, there were burn marks all over the carpet, TV remote did not work. The "continental" breakfast was granola bars and oat meal, that was it. First time I ever checked out of a hotel after having checked in.
Business response:
Dear STEVEN, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Bloody pillow is unacceptable! Upon check in I go in my room and everything is broken! From the cabinets to the curtains. There was no tissue or tissue holder in bathroom after a long drive. No cups or face tissues! And worst of all there was huge blood stain on pillow covered with a pillow case! Also blood stain on bed. Front desk staff only offered to change pillow! I was delirious! Manager wasn’t around! Then I was offered another room which was much better but bed was like sleeping on exposed springs. I hurt my knee just... read more
Business response:
Dear Jessica, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. Moreover, we also apologize for the discomfort of your bed in the suite you ended up in. We assure you that what you experienced is unacceptable by our standa... read more
Bathroom was dirty and old
Business response:
Dear Edwin, Thank you for choosing us. Providing a smooth hotel experience is always our priority. We are sorry for the inconvenience caused to you in your bathroom. Your concern is shared with our housekeeping and maintenance team and is addressed on a priority basis. Please consider this an isolated incident and return for another flawless stay.Sincerely,Hotel Management
Feedback It’s run down. It needs to be completely renovated!
Business response:
Dear Desmond, Thank you so much for the review of our hotel. Updating and renovating our hotel is always ongoing, and we are sorry that our property did not meet your expectations during your stay. Various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.