Extended Stay America - Philadelphia - Cherry Hill

Business response:

Dear Richard, thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our facility needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you for acknowledging the excellent service from our associate, Kesha. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Tom, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to Philadelphia.Sincerely,Hotel Management 

Business response:

Dear Mary, thank you for choosing Extended Stay America and for taking time out of your day to recognize our efforts. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for highlighting our clean suite and convenient location in your review. We hope to welcome you again soon.Sincerely,Hotel Management