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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Getting into the property was tricky due to construction. Hallway and room has a odd smell, like urine. Room itself has a layer of dust and clothing left by previous guests. I'll look for better on my next trip.
Business response:
Dear Glenn, We apologize for the inconvenience caused by the construction, and we regret that you encountered unpleasant odors and cleanliness issues during your stay. This does not reflect our standards, and we take your feedback seriously. Our team is working diligently to address these concerns and ensure a more pleasant experience for all our guests. We understand your decision to seek alternative accommodations for your next trip, but we hope you reconsider and give us another opportunity to provide you with a superior ... read more
When going from and arriving to the hotel, the main street has a medium barricade, so you have to plan routes in different directions. The room door did not open up normally, instead of the usual sliding the room key/card into the slot and pushing down on the door handle, it was pulling up. A fix that was not properly installed and then not fixed. The room was very dated and the kitchen needed to be redone. The heating/cooling system was loud in the room. This location is equivalent to a 2 star motel but changes like it’s a ... read more
Business response:
Dear Marcelo, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you encountered during your stay. We understand that the street access, door mechanism, and dated room amenities, including the loud heating/cooling system, affected your experience. We also regret that our breakfast offerings did not meet your expectations. Your comments are valuable to us, and we will address these issues to enhance our guests' experiences. We hope you will consider giving us another chance in the futur... read more
Too noisy in the room above me, people kicking and my bed was done, too old and damaged, requested for change of room, never come back to meet my request, too bad but every others furniture in the room was phenomenal
Business response:
Dear Olushola, We hope you will accept our apologies for the noise disturbances you experienced from fellow guests. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We have noted your feedback regarding the bed and in-room furniture. We hope you will give us the opportunity to make it up to you on a fut... read more
Nice place
It’s quiet and everything is close an buses. Like it here staff is very nice an respectful an positive.
Business response:
Dear Afi, We are thrilled to read that you enjoyed your stay at Extended Stay America. It's wonderful to know that you found our location convenient and appreciated the positive attitude of our staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management
Loved EVERYTHING ABOUT THE PROPERTY AN STAFF BIG ROOM AN ALOT OF SPACE FOR THINGS AND QUIET AN CALM
The staff is awesome it’s quiet an calm an very accommodating. Big rooms an space for things just love it
Business response:
Dear Afi, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management
Ehhhhh Found a cockroach in the bathroom when we first arrived. The refrigerator wasn't working properly, and housekeeping didnt come to our room at all during our stay.
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you encountered during your stay, including the presence of a cockroach and the malfunctioning refrigerator. Additionally, we regret the oversight regarding housekeeping services. Providing a clean and comfortable environment is our priority, and we will address these matters promptly to ensure they do not recur. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to regain ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,772 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.