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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So this hotel was just ok. When we checked in the staff were amazing and very friendly. They assigned us a room but when we went up, someone was already staying in that room. Thankfully no one's privacy was intruded upon. We initially booked king room and received two double beds. Kinda annoying considering how small the beds were. Also the room smelled of cigarettes, the upper lock on the door was practically falling off, the bathroom fan was broke and super loud. They also have the very bare minimum amenities, do expect sh... read more
Business response:
Christy, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We were sorry to read you had several issues with the room accommodated to you, and we are grateful for your patience. Your feedback has been shared with our housekeeping and the front desk team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Price OK but won't stay there again For the price it was OK but I won't stay there again. They had no dishes or cooking utensils in the room and had to go ask at the desk and they didn't have much. The rooms were dirty and the elevator was filthy. Bed was OK and clean as was the refrigerator. Staff was OK but not great. Basically did their job and that was it. No going out of their way to to make your stay better.
Business response:
Thank you for posting a review of your stay. We regret not meeting your expectations with the dishware and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known ... read more
Happy with our stay Our stay was good. The door to our room needed to be shut a certain way in order to lock. The hotel had a bonus package for people attending a concert which we were but when we inquired about it nobody knew about it and we were assured we would get a phone call or they would deliver our package to our room. We later found out that they ran out and we never received it. We didn't book the room knowing of the extra but it would have been nice to get it. Overall we were happy with the room
The tubs finish qas peeling , the headboard had a cut in the vinyl, front door had a hole in it.
Business response:
Dave, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 4.2 star rating with 685 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.