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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms ,sheets had blood on it m, roaches and when we told them got kicked out
Very dirty warped furniture refrigerator dirty
Business response:
Dear Cynthia, Thank you for sharing your observations. We understand how disappointing it can be to encounter issues with room conditions, and we appreciate you bringing this to our attention. Feedback like yours helps us focus on creating a more comfortable and welcoming environment for all guests. We hope you will consider staying with us again, allowing us the opportunity to experience a visit that meets your expectations and provides the level of comfort and care you deserve. Your insights are invaluable in helping shape... read more
The entire hotel smelled. When we arrived in the evening, the hallways smelled like a mix of smoke and mildew. The next next morning they were better, it kind of smelled like they sprayed air freshener. Our room had a musty smoke smell. Everything in the room was very very old and basic. The worst part was the floor from the air conditioner to the bed was soaking wet it extended from the air conditioner out about 3 feet in all directions. I forgot to say something in the morning we left because I couldn't wait to get out of ... read more
When I checked in no one was at the desk for over 10 minutes. They gave me a room that already had someone in it when I entered (horrible experience). The room I got smelled terrible and was not clean. I will never stay here again no will I recommend family visiting the area stay here.
Business response:
Dear Kendra, We sincerely apologize for the unacceptable issues you faced during your stay, including the delay at check-in, being assigned an occupied room, and the condition of the room you received. This is far from the standard we aim to provide, and we understand how unsettling and frustrating this must have been. Your concerns have been addressed with our front desk and housekeeping teams to ensure immediate corrective action. We truly value your feedback and hope for the opportunity to restore your trust in the future... read more
Our room had a large amount of ants behind the headboard of one of the beds that we did not discover until the morning after our first night. This issue was brought to the front desk, the woman was very apologetic and moved us to a new room and told us she issued a refund for the inconvenience. The refund was for $6.93. Thanks, extended stay....
Business response:
Dear Andrew, We sincerely apologize for the ant issue you encountered and understand how unsettling that must have been. We're glad our front desk team acted promptly by moving you to a new room and extending an apology. Your feedback has been shared with our management team. We truly appreciate your patience and hope to have the opportunity to welcome you back for a cleaner, more comfortable stay. Sincerely, Hotel Management
Stay Away This hotel is worn out and dirty. Beds were uncomfortable. Furniture is definitely not hotel worthy. Do not stay here.
Business response:
Dear Daniel, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Guest comfort is important to us, and we are continuously working to improve the overall quality of our accommodations. Your comments have been noted and will help guide our ongoing efforts to enhance the guest experience. We appreciate your perspective and hope you might consider giving us another opportunity in the future to provide a stay that better reflects the standards we aim to uphold... read more
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Business response:
Dear Jamar, Thank you for rating your recent stay. Our team strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage. Sincerely, Hotel Management
Dirty
Business response:
Dear Sharon, We’re sorry to hear that cleanliness did not meet your expectations during your stay. Providing a clean and comfortable environment is a top priority for us, and we take comments like yours very seriously. Your concerns have been shared with our housekeeping team for immediate review and corrective action. We truly appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to make it right and welcome you back. Sincerely, Hotel Management
Place was filthy, smelled like pot ended up leaving immediately. Felt unsafe and unclean.
Business response:
Dear Tracy, We’re truly sorry to hear about your experience and that you felt unsafe and encountered cleanliness issues, including odors that made your stay uncomfortable. This is far from the standard we aim to uphold, and your concerns have been shared with our housekeeping and security teams for immediate review and corrective action. We understand your decision to leave early and deeply regret the impression left. Your experience matters to us, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 3 star rating with 1,261 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.