Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

It was a pleasure to read your nice review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your compliments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

John, thank you for staying at our hotel. We are glad to know you were impressed with our associates and had a pleasant time with us. However, we are sorry for the cleanliness issue you experienced in your room. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location, we are sorry our hotel was not up to your expectations. Your comments will be shared with the people in our organization who are responsible for formulating plans for future renovations. Also, we have taken note of your comments with regards to our grab-and-go breakfast and will be discussed with our Brand Leaders in an effort to improve our selections. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Angelo, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Kathy, thank you for staying at Extended Stay America. We are delighted you liked our courteous service and your comfortable room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Katherine, thank you for sharing your stay experience at Extended Stay America with other fellow travelers online. It means a lot for us to learn that we exceeded your expectations with our service and comfortable accommodations. We appreciate you recommending us to others and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re sorry for the cleanliness issue you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Karen, thank you for taking time to share your feedback. Please accept our apologies for the difficulties you had in your room. Please be assured that we have shared your feedback with the concerned teams, and we’re are working on our procedures to improve our services and facilities. We appreciate you for all the efforts and feedback. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management