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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a funny smell as soon as i walked in..
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell issue you experienced during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Thank you for being our guest and for sharing your feedback. We apo... read more
Accommodating for last minute change of plans Although staff was accommodating, courteous and welcoming, overall feel of hotel was below expected standards. Room specifically had a poor odor and bedsheets were stained with a black substance. The hotel provided shelter for the evenings, and located across from a welcoming field of trails, but the feel of the hotel was disappointing. Morning breakfast provided only prepackaged options in which contained nuts, milk and other allergen items. Coffee and hot tea were the only avai... read more
Business response:
Thank you for evaluating your stay. We are pleased to know you were impressed by our friendly staff and that our location was ideal for your needs. However, we are sorry for the issues you experienced during your visit. Your feedback with regards to the cleanliness has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Also, your concerns with regards to the grab-and-go breakfast has been shared with our brand leaders to determine new offerings. Thanks again... read more
The hotel is very efficient. While it could have been a little cleaner they were able to offer cooking tools, very close to the Walmart and willow groove mall.
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know our location was ideal for you and that you were overall satisfied with your stay with us. We have shared your concern with our housekeeping team. It was a pleasure to have you here, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Room had an unpleasant smell. Comfort on bed was not neatly on bed. I looked for ice machine but couldn't find it. The room was comfortable. Television channels were satisfactory. Employees were pleasant.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was satisfactory and that you were impressed with our courteous service. We have shared your concern regarding the odor issue with our housekeeping team to be more diligent going forward. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hot... read more
When i checked in the front desk was very nice & helpful. I was super early for check in time & front desk had no problem checking if any rooms were clean for me. Luckily there was & i was checked in with ease. Rooms were super clean, smelled clean & overall a very pleasant stay.
Business response:
Dae, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to know you were pleased with the service provided by our front desk staff and that you loved your well-maintained room. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
Untidy rooms; customers are expected to take out their own trash to a chute; non-cheerful front desk staff.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great experience everytime I stay. Good price, quiet neighborhood, I'd recommend it to everyone.
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
Quiet and cozy The breakfast is the only issue it's not a satisfying selection
Business response:
We appreciate you for taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
It was a very comfortable stay. The staff was friendly and the room was nice.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us and that you were impressed with our courteous service. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 4.2 star rating with 1,315 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.