Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We are deeply concerned and sincerely apologize for any behavior that made you feel unwelcome or disrespected during your stay. Discrimination of any kind is unacceptable and does not reflect our values or service standards. Your feedback will be shared with our leadership team to ensure proper review, staff training, and corrective action. We regret the negative experience you endured and hope you might consider giving us another opportunity in the future so w... read more

Business response:

Dear Guest, Thank you for taking a moment to share your experience with us. We are sorry to hear that the connection did not meet your expectations, as reliable access is important for both work and relaxation. Your feedback is helpful and allows us to focus on improvements that matter to our guests. We appreciate you bringing this to our attention and hope you will consider visiting again so we can provide a stay that feels much more seamless and comfortable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We are sorry to hear that your experience did not meet expectations, and we appreciate your honest feedback. We understand the importance of providing a comfortable and updated environment, and your comments have been shared with our team for consideration as we plan future improvements. We value your input and hope you’ll allow us another opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We truly regret that your stay did not meet expectations and that you encountered unpleasant odors and a less-than-satisfactory environment. Your comments are extremely valuable, as they help us identify areas needing improvement. Our team is taking steps to address these concerns and enhance overall quality for future guests. We sincerely apologize for the inconvenience and hope you will allow us another opportunity to provide a more comfortable and refreshed stay. ... read more

Business response:

Dear Shannan, We understand how frustrating it must have been to encounter cleanliness issues during your stay and appreciate you sharing your experience. What you described is unusual, and we regret that your visit did not feel fresh and comfortable. Your feedback has been shared with our housekeeping team to help improve cleaning processes and ensure a better experience for future guests. We hope you might consider staying with us again, giving us the opportunity to provide a cleaner, more comfortable, and welcoming enviro... read more

Business response:

Dear Leary, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the air conditioning during your stay. We understand the importance of a comfortable room temperature and regret that adjustments were necessary to achieve it. Please be aware that we are reviewing our systems to ensure optimal climate control for all our guests. We appreciate your understanding and hope you will consider returning in the future, allowing us the opportunity to provide a more comfortable and seamles... read more

Business response:

Dear Barbara, We appreciate you taking the time to provide such detailed feedback about your recent stay. We understand how distressing it must have been to encounter issues that impacted your comfort and overall experience. Hearing about your concerns helps us gain insight into areas that affect our guests’ satisfaction, and your observations will be taken into account to ensure future visits are more positive. We regret that this stay did not meet your expectations and hope you consider giving us another opportunity in the... read more