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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pick another hotel/motel please Booked an accessible room to ensure a safe shower but there was no shower chair. Full kitchenette but no coffeemaker or any kitchen utensils, no ice maker or ice cube trays, no notepad, pen, or bible. And the roaches began appearing after 10 PM. This place is not that old as I remember them building it and I had a girl friend stay there once and raved about it. Not to mention the extra surprise 100 dollar deposit required upon check in. Breakfast was a joke, packaged mini-muffins, coffee, and ... read more
Business response:
Dear Bruce, We sincerely apologize for the multiple inconveniences you encountered during your stay, including the missing accessible amenities, kitchen essentials, and the unexpected deposit. We understand how disappointing this must have been, and we are currently reviewing our processes to ensure these oversights do not occur in the future. Pest control and amenity availability are being re-evaluated to better serve our guests. Your comments are important to us and help guide improvements. We hope for the opportunity to c... read more
Was not great
Business response:
Dear Lindsay, We're sorry to hear that your stay did not meet expectations. While we regret that your experience was not great, we truly appreciate you bringing this to our attention. Guest satisfaction is very important to us, and we are committed to identifying and addressing areas where we may have fallen short. If there are specific concerns you’d like to share, we’d be grateful for the opportunity to learn more and make improvements. We value your business and hope to provide you with a much better stay in the future. S... read more
I wasnt able to take a shower because room 141 has only boiling hot water . Staff couldnt help. Terrible experience at this hotel !! Bath tub still dirty from last people using it
Business response:
Dear Jhonny, Thank you for taking the time to share your experience. We are sorry to hear that your visit was not as comfortable as it should have been. Guest satisfaction is important to us, and your feedback has been noted to help guide our efforts in maintaining a welcoming and properly maintained environment. While we regret that your stay fell short of expectations, we appreciate you bringing these concerns to our attention. We hope you’ll consider giving us another opportunity in the future to provide an experience tha... read more
Room keys wouldnt work Had to change rooms low customer service from front desk Rooms and hallway smells and was filthy Had to change my own sheets Clean towels were not available until after 4pm
Business response:
Dear Louna, Thank you for sharing your experience with us. We appreciate your feedback and are glad you took the time to bring these concerns to our attention. While we are pleased you chose to stay with us, we regret that your visit did not reflect the level of service and cleanliness we aim to provide. Your comments have been shared with the appropriate teams to help us improve. We apologize for the inconvenience caused and hope to welcome you back in the future for a more seamless and comfortable stay. Sincerely, Hotel Ma... read more
Very dirty place to stay, smells very bad. I will not recommend it at all.
Business response:
Dear Charif, We sincerely apologize for the cleanliness issues and unpleasant odors you experienced during your stay. This is far from the standard we strive to maintain, and we truly regret that your visit did not meet expectations. Your comments have been shared with our housekeeping team for immediate attention and corrective action. Guest comfort and satisfaction are our top priorities, and your input helps us focus on areas that need improvement. We appreciate your honesty and hope to have the opportunity to better serv... read more
Upon arriving to the hotel there was a police officer in the lobby and it smelled so bad of pot. Crazy that i have to pay an additional $100 deposit to make sure i don't smoke in my room by a hotel that smells so bad. Once settled in and looking for a place in town to eat a cockroach went running across the bed. If it was so late and i had more money we would of went somewhere else. I bought some bug spray and sprayed it around the room. I wouldn't recommend this place. I left the spray for the next guest. Do better.
Business response:
Dear heidi, We sincerely apologize for the unpleasant experience you encountered upon arrival, including the odor in the lobby and presence of pests in your room. Your comments about cleanliness and safety are deeply concerning, and we are actively addressing them with our housekeeping and pest control teams. The deposit policy is in place to maintain a smoke-free environment, and we regret the contradiction you observed. Your experience does not reflect our standards. We appreciate your honesty and hope to welcome you back ... read more
The front desk person wasnt there when we got there, wasnt friendly and when i called down to change rooms, he said there were no rooms available. The room had ants and the tub and bed looked like it wasnt cleaned at all. I left 20 mins after check in and now trying to get a refund for my stay and the deposit
Business response:
Dear Samantha, We sincerely apologize for the disappointing experience you had, from the delay at check-in to the cleanliness concerns and lack of room availability. This is not the level of service we strive to provide. We hope to welcome you back. Sincerely, Hotel Management
Beds were fine and hotel was quiet but the breakfast was just granola bars and coffee When coffee ran out they did not refill Room needed to be remodeled
Business response:
Dear Michael, We apologize for the limited breakfast options and for the coffee not being promptly refilled. We appreciate your comments regarding the room condition and want you to know that we are continually evaluating improvements to enhance our guests’ experience. Your input is valuable as we work toward these updates. We appreciate your stay and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.