Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Dear Guest, We apologize for the issues you encountered during your stay. We strive to provide comfortable accommodations, and we regret that certain aspects of your room did not meet your expectations. Your comments regarding the tub, chair cover, mattress, wall patching, and door lock have been shared with our maintenance team for immediate attention. We hope to have the opportunity to welcome you back for an improved stay in the future. Sincerely,Hotel Management 

Business response:

Dear Ivan, We sincerely apologize for the issue you encountered during breakfast. We understand that breakfast options are important, and we will keep your comments in mind as we look for ways to enhance our guest experience. We hope you had a pleasant stay otherwise and look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Parixit, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues you encountered. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. We are grateful for your patience, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on yo... read more

Business response:

Dear Ivan, Thank you for your feedback! We’re delighted to hear you enjoyed our convenient location, spacious rooms, and amenities like the large refrigerator and dining space. However, we regret that our staff did not meet your expectations for attentiveness. Providing excellent service is a priority, and we will address this concern to ensure a better experience for all our guests. We appreciate your input and look forward to welcoming you back for an improved stay.Sincerely,Hotel Management 

Business response:

Dear Parixit, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not having this experience.We would love another opport... read more

Business response:

Dear Allyson, We are sorry to hear about your disappointing stay; please know that we take cleanliness concerns very seriously, as our goal is to provide clean and fresh accommodation to every guest. We also regret any frustration and inconvenience caused by the retainer. Our system automatically releases this hold the moment you check out. Please note that refunds over 100.00 will be mailed by check within 14 days of departure. We value your patronage, and we hope to have the privilege of hosting you again in the future, pr... read more

Business response:

Dear William, Honest reviews such as yours help us enhance our services as we continuously focus on improving our guests' experience, and we sincerely apologize for not meeting the expectations of your guest room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards while staying with us. Therefore, we hope you will accept our apologies for not having had this experience... read more