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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is not the cleanest and outdated. Our ceiling had several patches from leaks and the one in our shower looked like it could cave in at any moment. Mold was also growing in corners.
Business response:
Dear Lauren, We sincerely apologize for the condition of your room, including the ceiling patches, shower concerns, and mold issues. This is not the standard we aim to uphold. Your comments have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. We are committed to providing a safe and clean environment for our guests and appreciate you bringing this to our attention. We hope to welcome you back for a much better experience. Sincerely, Hotel Management
The hotel halls had a nasty smell. The bathroom appeared unfinished and walls around toilette was crumbling. I wanted my money back immediately and Expedia did not help at all. I could not get accommodated and this is the second places I booked through them and it was nasty. The other was in Canada and had hair in the shower drain and ants on the floor everywhere and I was offered a different room but was discusseded.
Business response:
Dear Shawna, We sincerely apologize for the unpleasant conditions you encountered during yourstay. The issues with hallway odor, bathroom maintenance, and overall cleanliness are unacceptable and not reflective of the standards we strive to maintain. We regret that you were unable to receive the support you needed and that your expectations were not met. Your comments have been shared with our housekeeping and maintenance teams to address these matters immediately. We understand how frustrating this must have been, especiall... read more
We didnt able to stay in our room there key card dont work and they
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your key card and the issues that prevented you from staying comfortably in your room. This is not the standard of service we strive to provide, and we regret any frustration caused. Please know that we are actively addressing these concerns to improve our guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable stay in the future. Sincerely, Hotel Man... read more
Dirty, large cobwebs, cracked , rusted tub. Noisy people above with children running until after midnight. Avoid at all cost. You would do better to sleep in your car.
Business response:
Dear Guest, We’re truly sorry to hear that your visit was impacted by cleanliness concerns and disruptive noise. These are not reflective of the standards we aim to uphold. We also understand how important a peaceful environment is, especially late at night. Your comments will be shared with the appropriate teams for prompt resolution. While this experience fell short, we’re grateful you took the time to bring it to our attention. Should your travels bring you back, we would value the opportunity to offer a more positive and... read more
Dead bugs in the room. Stains on the bedsheet. Musty smell in the room. Dog hair and smell of smoke - Facilities have not been updated. 4am fire alarm went off our first night - staff was not available/present for questions or clarification. Guests unaware of situation and severity of fire alarm and were left wandering around. No one given notice whether it was an accident or real situation even after the fire alarm turned off.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay, including the cleanliness issues, the musty smell, and the fire alarm situation. This is certainly not the standard we strive to uphold. We are actively addressing these concerns with our housekeeping and maintenance teams to ensure that rooms are thoroughly cleaned and maintained. Additionally, we are reviewing our emergency protocols to ensure that our guests are properly informed in the event of an alarm. We value your input and hope you will ... read more
The staff were great, but that's the only good thing I can say about the hotel. It is advertised as a place to stay for extended periods to work, but it was a difficult place to work during the day. There was no desk in our room. There was a small counter area in the kitchen with one chair. Despite being in a room with two beds, there was only one chair we could use at the kitchen counter. There were two other armchairs but no desk or table to pull them up to. We had good water pressure when we turned the spigot on in the ba... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the room setup, low shower pressure, and delays at breakfast. Your experience does not reflect our standards, and we are addressing these concerns with our maintenance and breakfast service teams to prevent recurrence. Your input is valuable in helping us improve the extended stay experience we strive to provide. We appreciate your stay and hope to welcome you back. Sincerely, Hotel Management
Roaches an Mice droppings very disappointing! Thank you for refunding our money back!
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you encountered with pests during your stay. Cleanliness and guest safety are top priorities for us, and we deeply regret falling short. We are glad we were able to process your refund promptly and have shared your concerns with our pest control and housekeeping teams to address the situation immediately. We appreciate your understanding and hope to have another opportunity to welcome you back.Sincerely,Hotel Management
DONT WASTE TIME The lady at the front desk was very rude , she couldn’t assist me with changing my name through the app and was being very rude about it and to not only stress the issue the rooms were horrible none up to date or anything
Business response:
Dear Guest, It is concerning to learn of your experience at our hotel. We regret that our service and room conditions did not meet your expectations during your stay. This is not the level of hospitality we strive to provide, and your feedback has been shared with the appropriate team to ensure it is not repeated. Thank you for bringing this to our attention. We are grateful for your patience and hope to accommodate you under better circumstances next time.Sincerely,Hotel Management
Has a kitchenette but nothing to use in it, bathroom has mold, not even a cup to get water. no dining. not worth $100 a night for sure. Never again.
Business response:
Dear Guest, We sincerely apologize for falling short of your expectations during your stay. We regret your disappointment and are sorry this does not meet our high standards. Your feedback is invaluable, and we would love to have the opportunity to show you the exceptional visit that our guests usually enjoy and experience when with us. Please consider giving us another chance to show you our commitment to outstanding hospitality the next time you are back in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.