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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tub had hair in it. Shower didn't work. Found a pair of dirty socks in the closet. Hardwood Floors not swept or mopped. Came with no cutlery, plates etc. Probably because people steal. You can ask for those things. They had coffee, pastries etc in the morning. It's ok for a night. Fortunately there wasn't too much noise for a Saturday night. We got lucky
Business response:
Trina, thank you for choosing us for your stay. We are happy that your overall visit with us was good. However, we apologize for the cleanliness and maintenance issues you encountered in your suite. We will follow up with our appropriate teams to ensure we are more consistent in our service delivery. We are grateful for your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Very nice staff
Business response:
Dear Louis, it is nice to hear this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We are glad you had a great stay and we look forward to seeing you soon at Extended Stay America. Sincerely, Hotel Management
Only complaint was room stunk of cigarettes smoke!
Business response:
David, thank you for choosing our hotel for your stay.We aresorry for the inconvenience you experienced due to the smoke smellin your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention, and we will address it appropriately. We are grateful for your patience, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
We were left waiting in the lobby for more than 10 minutes before anyone came to the front desk. We had to knock on the staff breakroom door and ask for assistance. When someone arrived, they didn't greet us or apologize for the wait. When we went out later that evening, an employee was using profanity in the lobby area while talking to another employee. Not a family friendly environment that day. Customer service was lacking.
Business response:
Maria, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the wait time at our front desk and the service concern you outlined. We have shared your observations appropriately to ensure a better outcome going forward. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Room needs to be updated. Light switch didn't work, no cover on one light fixture, carpet very worn, bathroom had areas that weren't clean
Business response:
Ralph, thank you for the review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Love the kitchenette and full fridge
Business response:
Cindy, thank you for the kind feedback. It's so nice to hear your suite felt like your own apartment. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, with a refrigerator too. We look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management
I was there for 1 night, so it was fine for what I needed. Not somewhere I would stay for more than that. There was no remote for the TV. Both chairs were broken, did not feel safe to sit in. Carpet had stains and was dirty. Stuff (dust, crumbs maybe?) flew out of the vent when I turned the heat on. No comforter, just a fleece blanket on the bed. Had to go to front desk to get another one because the 1 wasn't enough to keep me warm. Water only came out of half of the shower head. Room had a weird smell, like a stale smell, t... read more
Business response:
Joseph, thank you for staying with us and sharing your experience. Please accept our apologies for the issues you encountered with your room. We have shared your concerns appropriately to ensure this does not happen again in the future. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,360 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.