This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The desk staff was very friendly. Room appeared clean but there was a strange odor very noticeable. Perhaps someone had stayed in the room for a long period that was a smoker and the smell from their clothing and belongings stayed with the room. Black out curtains were nice but overall room needs to be redone. Put the wood laminate on the floors and redo the bathroom.. very rundown although surfaces were clean.
The walls are very thin and we were key up most of the night due to this but overall the place was clean and the front desk staff was extremely helpful and friendly.
Business response:
Dear Jamie, Thank you for taking the time to share your feedback. We're pleased to read that you found the hotel clean and the front desk staff helpful and friendly. However, we apologize for the noise disturbances you experienced due to thin walls. We appreciate your understanding and patience in these matters, and we'll work diligently to enhance our guests' experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
poor breakfast
Business response:
Dear Robert, Thank you for choosing us and sharing your experience. We apologize if the breakfast didn't meet your expectations during your stay at our hotel. We continually strive to enhance our services, and your input is invaluable in this process. We hope to have another opportunity to welcome you, and we'll work to make your next visit even better. Thank you for choosing Extended Stay America, and please feel free to share any specific suggestions for improvement.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,358 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.