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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Recommend When you walk into the lobby, you are immediately hit with the smell of cigarette smoke. Signs are posted in a couple different places that smoking inside the building is not allowed; however, someone is most certainly ignoring this, and the staff are unable to get rid of the smell. We waited several minutes in the front lobby for someone to appear at the front desk. It took about 10minutes of waiting before someone came from down the hall and got behind the desk to help the line of waiting guests at 3 in th... read more
Business response:
Thank you for your review. We are sorry for the issue you experienced at the time of check-in and apologize for the cleanliness and maintenance problems you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Managem... read more
Great service The service was extremely helpful, pleasant, and kind. They provide exceptional customer service. The room was clean and comfortable.
It was ok
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The room The room had an awful smell when we walk in, the window was open but the smell was still intense. The refrigerator had an awful smell when you open it up. The inside of the tiolet was dirty was never cleaned. Overall my stay was nice besides the minor things i mentioned. The room was nice.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are glad to read you had an enjoyable stay and liked some aspects of our hotel. However, we are sorry for the inconveniences you had in your room. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will consider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Place was great! Room was clean and well stocked with towels. Didn’t get any shampoo or conditioner. Trash outside the hotel in the parking lot was prevelant, and the lobby smelled strongly of smoking which was very unpleasant but other than that it was a great stay!
No coffee Where was the morning coffee.
Business response:
David, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,344 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.