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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled horrible. Rooms weren't cleaned thoroughly. Staff were very nice, helpful and friendly.
Business response:
Christine, thank you for posting a review of your recent stay. We are glad you were pleased with the service our associates delivered and with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Property was filled with shady looking characters and smelled of weed.
Business response:
Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Our first impression when we drove up to check in was negative- there was a car blocking the entire car port by parking in the middle with doors opened at both sides. There were several guests sitting in front of the hotel doors smoking. As I went into the lobby, there were approximately 40 grocery bags on the floor, blocking my access to walk up to the check in. Evidently, there were some low income long term guests. The hotel did not seem concerned enough about this behavior and the perception it would give other guests ch... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Customer friendly
So so
Business response:
We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
The staff was wonderful. Extremely friendly and welcoming. The manager was there and actively involved with welcoming guests. The only issue is there was a half dried pile of ketchup sticking to the carpet in my room and when i asked the individual cleaning the room said she she saw it but didnt know how to clean it. I just got papertowels and cleaned it up. I would definitely stay here again, felt very welcome and mostly very clean.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.