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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was basically what I expected. However, 2 issues: 1. The room was super cramp. The online pictures don’t really do it justice. The layout picture was deceptive at best. 2. The hotel didn’t have enough clean wash clothes or full bed linen for the pullout sofa. They were supposed to bring some by AFTER they washed them but no one showed up.
Business response:
Dear Alex, thank you for staying with us and evaluating your stay. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you could not enjoy your stay. We have shared your feedback with our housekeeping team to ensure this should not be repeated. We hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely, Hotel Management
No housekeeping. Very dirty
Business response:
Dear James, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Run down The hotel was dingy and run down. It smelled musty throughout - we bought an air freshener for the room. Furniture was old and dinged up. The outside of our fridge looked like soda had sprayed on it and was crusted on there. Staff was nice. Area was safe. Not noisy at night.
Business response:
Dear Kristine, thank you for choosing us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with the housekeeping team to ensure we are well poised to serve you better during your next stay. We are happy that you liked the service provided by our team. Thank you again for your feedback. We look forward to seeing you again. Sincerely, Hotel Management
The staff was friendly, but rooms were just so, so and no breakfast but a few snacks.
Business response:
Dear Adam, thank you for choosing Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will communicate your feedback to our housekeeping and food and beverage team. Thank you again for staying with us. We appreciate your business! Sincerely, Hotel Management
The room was very clean and enjoyed the all that Extended Stay provides as a standard part of the room - microwave, big refrigerator, TV, stove etc!
Business response:
Dear Malama, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and enjoyed all that we offer to make it feel like home. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.