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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER AGAIN I want to apologize to myself for staying at this facility.
Business response:
Travis, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The person greeting us at check-in was not at all friendly. Bored and seemed a little irritated. The hallway and room were permeated with the smell of cigarette smoke, so much so that the smell permeated my clothes. And paying for adequate WiFi service in this day and age is ridiculous.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Great front desk this night Great front desk service for such a late night check in. Women was very kind and compassionate.
Business response:
Thanks for the awesome feedback. We are thrilled to know all went well during your stay with us and that you were very much impressed with our top-notch service. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The bathroom was not cleaned properly. Shower needs to be caulked again (caulk is black from not being properly cleaned). The TV kept going off due to no signal. Bed skirt has rip/ tear There was only 1 trash can and that was in the bathroom.
Business response:
Thank you for being our guest. We appreciate your constructive feedback and are sorry for the issues you experienced during your stay. We have shared your comments with our housekeeping and maintenance team for better improvement in our service delivery. Please consider us again the next time you visit this area. Sincerely, Hotel Management
Smelled horrible. Rooms weren't cleaned thoroughly. Staff were very nice, helpful and friendly.
Business response:
Christine, thank you for posting a review of your recent stay. We are glad you were pleased with the service our associates delivered and with the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Property was filled with shady looking characters and smelled of weed.
Business response:
Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Our first impression when we drove up to check in was negative- there was a car blocking the entire car port by parking in the middle with doors opened at both sides. There were several guests sitting in front of the hotel doors smoking. As I went into the lobby, there were approximately 40 grocery bags on the floor, blocking my access to walk up to the check in. Evidently, there were some low income long term guests. The hotel did not seem concerned enough about this behavior and the perception it would give other guests ch... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Customer friendly
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.