Extended Stay America - Philadelphia - King Of Prussia

Business response:

Gabriella, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Barry, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We hope to have another opportunity to serve you better. Sincerely, Hotel Management 

Business response:

Fatimah, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Romaine, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you and your girlfriend again soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Sharida, thank you for taking the time to share your review. We are sorry we could not provide you with the suite you requested and regret the smoke smell in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management