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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome customer service The thermostat on the heater didn't work. If you set it to 70, it was 80. Turn it down as far as it goes, and it's still 80, so I turned off so I could sleep. Crazy thing, even turned off, it still ran for 20 seconds every 20 minutes or so. When I related the story during checkout, the hotel mgr. Trisha, comped me one of my 2 nights. Extremely happy with the customer service. I would bet that heater was fixed by the end of the day. I would gladly stay here again.
Business response:
Jeff, thank you for being our guest at Extended Stay America. We are sorry for the maintenance issue you encountered in your room, but we are glad to know how our associates took care of the problem. Rest assured, we are fixing the noisy heater. Thank you for bringing this to our attention, and we look forward to your next visit. Sincerely, Hotel Management
The staff here is really great. The rooms are clean and always kept up.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is delightful to know you loved our well-kept rooms, and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for reviewing our hotel, and we look forward to seeing you again soon. Sincerely, Hotel Management
I cant ever say enough good things about the staff here. The rooms are always clean and kept well.
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
The staff here always exceeds my expectations. Check in is always a breeze and anytime I have any questions or need help they are always there.
Business response:
Thank you for choosing Extended Stay America for your visit. We are delighted that you mentioned our friendly, helpful staff. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we look forward to welcoming you back soon! Sincerely, Hotel Management
The staff, especially Bri, were excellent. All were very helpful but Bri deserves special kudos for her assistance when I locked the keys in my rental car.
Business response:
Jay, thank you for staying at Extended Stay America. Although you had some difficulties during your stay, we are happy our associate, Bri, was able to resolve it to your satisfaction. We will definitely share your compliments with her. Thank you again, and we hope to welcome you back soon. Sincerely Hotel Management
Walked into a dirty lobby, floors not clean. Room was not very clean, floors not vacuumed and counter tops had stains and water marks. Just didn't feel very clean. The gentleman who checked me in was very pleasant and accommodating.
Business response:
Thank you for being our guest. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. On a positive note, we are happy to know you were impressed by the service provided by our front desk staff. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Good value decent room Check in desk very friendly. Like that the room flooring has been updated to wood in most of room. Bed was hard and heating/cooling difficult to get “just right”. But for the price it is an excellent value.
Business response:
Deborah, it is our goal to deliver great value at a fair price, and we are glad you appreciated our friendly staff and excellent rooms. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you again on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.