Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Matthew, thank you for taking the time to leave nice feedback about Extended Stay America. We are glad to know you enjoyed your stay and that you were impressed with our courteous associates and well-appointed room. We loved having you as our guest and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating our hotel. We are pleased overall your visit was a pleasant one, but we are sorry for the cleanliness issue you encountered in the bathroom. Please be assured that we take the cleanliness of our rooms seriously, and we hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Sidney, thank you for being a guest at Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know our staff made sure a pleasant stay for you. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.Thank you once more, and we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management