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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we had was dirty. Phone had stuff spilled on it thank goodness I had my cell. 2 of the towels had shoe pr
Business response:
Thank you for taking the time to comment on your recent visit. We are very sorry you experienced some housekeeping service issues during your stay. We are working with our team to see where we fell short in our inspection procedures so this is not repeated. Thank you for bringing it to our attention, and we hope you will come back soon so we can serve you better. Sincerely, Hotel Management
The price was good & also location for where I needed to be. The hotel seems like they tried to update it but only did it half way. Front desk area was oddly laid out. The hallways were dark and yucky feeling. The room wasn’t horrible, but it wasn’t fabulous either. The kitchen area was extremely dated and dirty looking, think gross black marks on the fridge handle. Weird 80’s light fixture. The floor was newly redone & the rest of the room was pretty updated. The bed wasn’t comfy and the blankets/sheets were terrible. Hated... read more
Business response:
Thank you for the feedback. We are glad to read you liked your location and the value we offer. However, we are very sorry you experienced some housekeeping service issues during your stay. We are working with our team to see where we fell short in our inspection procedures so this is not repeated. We also apologize for the disappointment you had with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate ... read more
Ok place to stay Don’t fall for the breakfast in the morning deal. Coffee was gross and all you get is prepare muffin or granola bar. Sheets on bed looked used as in old looking.
Business response:
Jenn, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. We have also asked our housekeeping team to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Clean, friendly service, great front desk. I do wish checkout was later than 11 am though.
Business response:
Scott, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked the service provided by our courteous associates and enjoyed our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
There weren't any cups or tissues in room. The shower was filthy (it had hair around it and in it). The shower floor was also dirty.
Business response:
Danielle, thank you for being our guest. We are sorry for the cleanliness issue you had in your room. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. We regret if our front desk staff did not communicate this to you at the time of arrival. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely,... read more
Very nice staff and good value. I’d definitely choose it again.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you loved our friendly staff and had a great stay. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.