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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no water service when we checked in. Manager gave a 50percent discount. Service did resume by later in the evening.
Business response:
Thank you for taking the time to provide us with your feedback. We are extremely sorry for the unfortunate situation with a water supply and truly understand your frustration. Although we are certain this is a temporary issue, we apologize for the inconvenience this caused. We hope you will come back to stay with us again. Sincerely, Hotel Management
Room Kitchen and bathroom floors were dirty black when wiped with towel. Kitchen and bathromm sink was clogged. Staff was friendly.
Business response:
Barbara, thank you for sharing your review of your visit to Extended Stay America. We are glad you appreciated our friendly staff. However, we apologize that there were housekeeping issues with the kitchen and bathroom floors. Our goal is to provide clean, comfortable and well-maintained accommodations for our guests, so we hope you will give us another opportunity to show you a great stay, so please come back the next time you are in our area. Sincerely, Hotel Management
The property was close to the location we were going the next day which was very convenient. We had asked for a top floor when we booked and we received the first floor. The water was hot, but there was not a lot of pressure. The room was to be a non-smoking room, but it had an odd smell like someone had smoked and it was not out of the carpet/blinds/etc. There was a lot of cover up smells. We also chose the hotel because it offered a breakfast. This consisted of a few granola bars/vacuum sealed muffins and coffee. It was de... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room you request and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before assigning to our guests. Also, your comments about the breakfast offerings will be shared with the appropriate team to take care of the refilling of the breakfast. We hope you will visit us again in the future so that we can tr... read more
Cheap and smokey Beds were comfortable, room was clean, but entire hotel smelt like cigarette smoke.
Business response:
Thank you for sharing about your stay with us. Although you loved our comfortable beds and well-kept rooms, we are sorry for the odor issue you encountered on our property. We are working with our housekeeping team to inspect our hotel and remove this smell immediately. Thank you again, and we hope to have another opportunity to leave you with a much better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.