Extended Stay America - Philadelphia - King Of Prussia

Business response:

Matthew, thank you for taking the time to leave nice feedback about Extended Stay America. We are glad to know you enjoyed your stay and that you were impressed with our courteous associates and well-appointed room. We loved having you as our guest and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating our hotel. We are pleased overall your visit was a pleasant one, but we are sorry for the cleanliness issue you encountered in the bathroom. Please be assured that we take the cleanliness of our rooms seriously, and we hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Sidney, thank you for being a guest at Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know our staff made sure a pleasant stay for you. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately.Thank you once more, and we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our convenient location. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Rodney, thank you for being our guest. We are sorry for the odor you encountered and regret your visit was not a pleasant one. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our clean property, we are sorry for the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management