Extended Stay America - Philadelphia - King Of Prussia

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our convenient location. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Rodney, thank you for being our guest. We are sorry for the odor you encountered and regret your visit was not a pleasant one. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our clean property, we are sorry for the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Mary, thank you for choosing Extended Stay America. We are delighted to hear you had a comfortable stay, and our location was perfect for your needs. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us while here for business. It’s a pleasure to know you had an overall pleasant stay with us and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management