Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Man... read more

Business response:

Jason, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Bruce, thank you for reviewing your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the inconvenience you experienced in your room. Your feedback is shared with the housekeeping team to check and do the needful. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to let us know how much you enjoyed our hotel. We apologize for the sink not working properly and for the inconvenience this caused you. We conduct preventative maintenance on a regular schedule, but unfortunately things break and parts wear out at the most inopportune times. Thank you for bringing this to our attention. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the difficulties you experienced while you were here and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Charles, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management