Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the difficulties you experienced while you were here and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Charles, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for the great review of Extended Stay America! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your recent stay-we appreciate the comments! These issues have been discussed with our team, and we are taking measures to correct them. We are glad you chose us, and we hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to know you were happy with our location, but we are sorry our hotel did not meet your expectations. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize that your stay was just average, and for the condition of our property. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel, and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management