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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Luis was great! The front desk person Luis was a great guy! He went out of his way to help me with the questions I presented .
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Luis went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
John, we are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
You get what you pay for I guess. The room was kinda gross. Upon walking in the room had a musty dirty smell to it. The shower was gross so we didnt use it. The bed was very uncomfortable and the pillows were flat as a board. I understand it is nit a 5 star hotel but I still expected better conditions. Would not stay again.
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered and regret the discomfort you due to the mattress. Your feedback regarding the cleanliness will be shared with the housekeeping team to be more diligent in their efforts ensuring our future guest never encounter a similar problem. We do hope you give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
Business response:
Derek, thank you for your gracious rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked that the room was very clean Also it had full refrigerator Stove and Elivater was located right outside are room door
Business response:
Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that we met your expectations for a great experience. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Our stay My husband and I stayed here for an event for his job. The location and what we needed it for the location and price where good. But the staff was short staffed or lazy. Things didn’t go so hot that way. Also elevator is kinda scary 👀 and the room had hairs in bathroom and someone’s water bottle was behind like the pillows on the bed!!! And no room with a king bed.
Business response:
Thank you for sharing your feedback online. Although you liked most of our offerings during your pleasant stay, we are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Man... read more
Business response:
Jason, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 879 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.