Extended Stay America - Philadelphia - Malvern - Great Valley

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're happy to know overall you had a pleasant time while you were here, but we're sorry for the maintenance issues you encountered in your room. We have discussed your feedback with the appropriate team to fix the problems you mentioned. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Mindy, thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Shinnell, thank you for choosing us on your trip to our city. We are glad you liked our courteous associates and that you had a pleasant stay. However, we are disappointed to read you weren’t happy with the size of your bed. We hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Judy, thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management