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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Melissa, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
The room had a closet with no hangers. There was an iron, but no ironing board. When the lack of these items was reported to the front desk, the answer was that some rooms have hangers, others don’t (so no effort to find hangers was going to be made) and that finding an ironing board was going to be investigated (nothing came of that)… so I left the next morning with wrinkly clothes. Otherwise, the room was comfortable and the location served me well.
Business response:
Thanks for being our guest. We are glad to read you liked your room and that our location was perfect for your needs. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thank you so much for staying with us and we look forward t... read more
Treated me better than my own family I had to book a last minute room here due to problems after a wedding that I went to from California. The front desk was kind, helpful and accommodating. They treated me better than my own family. I checked in very late and they gave me the courtesy of late check out free of charge. My family left me stranded in the middle of nowhere and I was lucky to find a vacancy here as it was labor day weekend
Business response:
Jessica, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are delighted to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
I asked to check in early and was told that the hotel maintenance wouldn’t be in early enough for me to check in. So I had confirmation that it would be cleaned by the time I arrived. When I got into the room I reeked of cigarette smoke even though I was told I was in a non-smoking room. The bedding had stains and the remote had a hair on it as well as the shower. It honestly wasn’t worth the $$$i
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Umadevi, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I like the option of having kitchen equipment. The rooms where quiet but the remote needed a channel guide.
Business response:
Tom, thank you for your review of Extended Stay America. We are glad you had a nice time here and that you liked your room along with the kitchenette. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice place. We have been here before and like the location.
Business response:
Thank you for making Extended Stay America your home away from home. We’re glad to know our location was ideal for you and that you had a pleasant stay once again. On behalf of everyone here, we invite you to stay with us again the next time you visit Malvern. Sincerely, Hotel Management
I had a non smoking room, but could clearly smell smoke. Shower drain was rusty and gross
Business response:
Thank you for staying with us. We’re sorry for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 844 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.