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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Extended Stay America Hotel Philadelphia - Malvern - Great Valley is located at 300 N Morehall Rd # 29, Malvern, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Treated me better than my own family I had to book a last minute room here due to problems after a wedding that I went to from California. The front desk was kind, helpful and accommodating. They treated me better than my own family. I checked in very late and they gave me the courtesy of late check out free of charge. My family left me stranded in the middle of nowhere and I was lucky to find a vacancy here as it was labor day weekend
Business response:
Jessica, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are delighted to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management
I asked to check in early and was told that the hotel maintenance wouldn’t be in early enough for me to check in. So I had confirmation that it would be cleaned by the time I arrived. When I got into the room I reeked of cigarette smoke even though I was told I was in a non-smoking room. The bedding had stains and the remote had a hair on it as well as the shower. It honestly wasn’t worth the $$$i
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Umadevi, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I like the option of having kitchen equipment. The rooms where quiet but the remote needed a channel guide.
Business response:
Tom, thank you for your review of Extended Stay America. We are glad you had a nice time here and that you liked your room along with the kitchenette. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice place. We have been here before and like the location.
Business response:
Thank you for making Extended Stay America your home away from home. We’re glad to know our location was ideal for you and that you had a pleasant stay once again. On behalf of everyone here, we invite you to stay with us again the next time you visit Malvern. Sincerely, Hotel Management
I had a non smoking room, but could clearly smell smoke. Shower drain was rusty and gross
Business response:
Thank you for staying with us. We’re sorry for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
The place has bjg rooms. But it needs to be freshened up. And just overall maintenance and taken care of
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
I understand that is an extended stay hotel and I understand why there was some wear and tear in the room. The thing that almost made me walk out and ask for my money back was the overwhelming bad smell of cigarette smoke in the hallways. I am from New Jersey and here you can not smoke in public places. Even so, the smell was horrible in the hallways. My wife has a very sensitive nose and I thought that there is no way we are staying here tonight. Fortunately there was no cigarette smell in the room. My review is very simila... read more
Business response:
Paul, thank you for choosing our hotel for your stay. We are glad to read you had an overall pleasant visit and liked your room. However, we aresorry for the inconvenience you experienced due to the smoke smellin the hallway area. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you and your wife once again to our hotel. Sincerely, Hotel Management
Nice hotel, nice employees.
Business response:
Thank for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 4.2 star rating with 860 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.