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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bedbugs so avoid awful
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stinky! The halls and entrance way smelled of old dirty vacuum cleaner bag. The room itself smelled even worse and extremely stale. I don't believe the door or window had been open in a year or more!
Everything else was booked - Although the hotel was conveniently located $119 was too much to pay for this room. I reserved a non smoking room with 2 double beds - got bumped into a SMOKING room - with 1 queen bed- room was not very clean - bathroom door had stains running down the door - looked like big guts squished on the bathroom wall that were never washed off- was with my 11 year old daughter for a travel sports tournament - everything in town was already sd out... No discount given - will NEVER use this chain again - ... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Beware! 1 of 2 This was easily one of the worst hotels I have ever stayed in (ranks slightly above the no-tell motels). When I arrived at this location 15 minutes prior to check-in time, i waited alone at the desk for someone to walk by. I could hear someone just out of eyesight on the computer sniffling who stopped working several times as i jiggled my keys, but never moved. Geri, who eventually came to help me (appeared she had been cleaning), was very nice, but not too sure if she was doing the right thing. When going thr... read more
Dirty Dump One of the worst ever. Had to change rooms as the one I was initially given had obviously not been cleaned. Counter top had a sticky spill and a bunch of crumbs. The fridge had a big spill of some sort of red liquid both on the inside and on the outside of the fridge door. This spill was evident on the cabinet door next to the fridge as well. The sink had some slimey, sludge, gooey stuff sitting in it. The carpet had not been vacuumed. The bed was made but I did not check to see if the sheets were clean. I am sure... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Blah They did not clean the room after our first night.
Business response:
Thank you for your review. I apologize that our housekeeping services were not properly explained. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will make sure we are clearly communicating our amenities moving forward. Thank you again for taking the time to post a review.
comodidad Suprema atencion. La ubicacion buena
business trip Staff was very nice, but overall the hotel room and hallway felt damp and dark. It was clean but definately needs to be updated.
Very disappointed in the free breakfast. It was a very limited selection, not what I am used to when a hotel offers a free breakfast. They only had lukewarm coffee and tea, protein bars, instant oatmeal, and muffins. The walls are thin because we could hear the next rooms tv all night long. Finally, on the second night there discovered the source of a bad smell which was a dirty diaper and children's clothes left under the bed.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.