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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yak They put a picture of a gym but they don't have one. The breakfast is so poor (coffee and some granola bars). They remove the coffee at 9:30 and there is nothing close by to get a cup of coffee in the morning. I was forced to weak up before 9:30 to get some coffee. I asked them to give a coffee maker and they said that they don't have one at that time. I asked for a plate, fork and a knife and the the fork was thirty. In brief, I won't recommend this place at all.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we did not meet your expectations. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ridiculously under equppued Not a place to go. No amenities and minimal breakfast, etc.
Business response:
Thank you for your recent review of your stay. I am so disappointed that you didn’t have a pleasant experience. Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Only stayed one night...nothing great Front desk check in never mentioned the rooms don't have cups/dishes etc even though advertised with kitchenette No mention to ask for the kitchen wares?? Room had odor and may have been from older rugs? Bed not comfortable
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that the staff did not mention our dish policy to you at check-in. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
Terrible front desk staff Encountering visibly unhappy front desk staff is unpleasant and was unwelcoming
Business response:
Thank you for taking the time to share your experience. Please accept our apologies that you did not receive proper customer service. Our staff will be further coached on the adequate communication that must be shown to guests at all times. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Bed was hard as a rock, the "continental breakfast " was a small table with coffee and granola bars and there is no exercise room even though one was pictured in the listing. I would not recommend this hotel.
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read that you were unhappy with your stay. Please accept our apologies. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Disappointed with the conditions of the room I was not able to sleep well, due too the heating/cooling unit waking me up throughout the night. The heating/cooling unit made these loud noise which sounded like humming/whining/clicking noises. In the bathroom, the bottom of the shower curtain had mold. I was wondering why I kept coughing, sneezing and my nose kept running when I was in the room. I didn't see the mold at first because the shower curtain was inside the tub, once I went to pull it outside the tub, that's when I s... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that about all the issues you had during your stay. Please accept my apology. To uphold our company's high standards, we will be checking that all equipment is working moving forward. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Just an "ok" stay When I Checked in Saturday 10/15/16 the front desk clerk told me that the breakfast ran until 1030. I came out at 930 Sunday morning & breakfast was done. The bed was very small ... it was advertised as a Queen size & it was more like a full size. If I do stay there again I will definitely book a room with 2 beds instead of one.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.