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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Motel Booking, 4/16-17, 2016 When we went into the room after checking in, my wife noticed first that the mirrors were not cleaned, or cleaned with a dirty rag. Also we noticed hair in and around the shower and on the sink. We requested that housekeeping clean the room after we went out, and the front desk said that they would have someone do it. After we came back, we noticed that some of the things we requested had been taken care of, but not others. We also had to request cups, as there were none in the room... read more
Inexpensive The hotel - lobby, halls, floors, breakfast area - didn't look or feel or smell clean, but my own room was very clean, and smelled fresh. I liked the set up of the room; efficient and spacious for what they charge.
Business response:
Thank you for taking the time to write a review of your stay. Your comments in regards to your room are much appreciated; yet, I was disheartened to read about the hotel conditions you experienced. To prevent this from happening again, I will make sure we are implementing deep cleaning procedures as well as frequently walking our property. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the ... read more
Smell, cockroach, terrble wifi... The room itself looked just fine and clean but later there was cockroach crawling on the wall and stink bug on the ceiling. So even though the room was clean, I did not feel myself clean all my stay. The smell in the room was terrible. I did open the windows but it did not help. All my clothes needed laundry right after I was back home since they all stunk terribly. Wifi was another hassle. I could connect with my cell phone but not with my laptop. They gave me some tech support number....I ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was a room It was a room, but it wasn't the type of room you can be comfortable in. The bed was very hard, there were only two cardboard pillows and no washcloths. It was a no-smoking room and the room was fine. Although, the hallway smelled like a bowling alley in the '80's. That's even with the window in the hallway open. Then there's the "breakfast". I wouldn't call what was offered a breakfast. It was a SNACK at best. They did have hot coffee and some small prepackaged muffins.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Worst Hotel Ever First of all, I never review hotels, but this was the WORST experience I have ever had. Just walking down the hallway and you are met with a smell of mold and musk. The room smelled just as bad, and I actually had to buy a bottle of febreze and a scented candle just to tolerate the odor. The bathroom was obviously not cleaned, and there was still used soap and bottle of shampoo from the guest before me. The windows were covered in dirt and the bed was terribly uncomfortable. Access to the hotel is difficult ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue t... read more
bedbugs so avoid awful
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stinky! The halls and entrance way smelled of old dirty vacuum cleaner bag. The room itself smelled even worse and extremely stale. I don't believe the door or window had been open in a year or more!
Everything else was booked - Although the hotel was conveniently located $119 was too much to pay for this room. I reserved a non smoking room with 2 double beds - got bumped into a SMOKING room - with 1 queen bed- room was not very clean - bathroom door had stains running down the door - looked like big guts squished on the bathroom wall that were never washed off- was with my 11 year old daughter for a travel sports tournament - everything in town was already sd out... No discount given - will NEVER use this chain again - ... read more
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.