This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible terrible terrible. Everything about this place is just plain terrible.
Business response:
Keyla, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
not that nice dissapointed, everything looked dirty, stove, tub not cleaned, layers of dirt under sink, nighttime receptionist not friendly. won't be back
Business response:
Amy, I apologize for the disappointing stay you had with us. We are extremely sorry for the service and the cleanliness issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our concerned departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Very tired facility 1) Maid service costs extra - didn't know this going in. 2) Mattress about six inches longer than foundation, so it hung over the end. 3) Fitted sheet pulled away from mattress, exposing mattress. 4) The last three nights the people in the room above me were EXTEMELY loud. Desk clerk tried to quiet them but was not completely successful. 5) Spartan furnishings. 6) Shower was good - lots of free-flowing hot water. 7) No direct access from street if traveling from south - had to go a half mile up and make U... read more
Business response:
Thank you for your candid feedback. Although you liked some aspects of our hotel, we apologize for all the difficulties you experienced here and regret the inconvenience caused. I have shared your feedback with my entire team and will use it to redouble our training process so that no other future guest experience the same. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
A low class motel Cleaning is done once every seven days. If you want to do any cleaning prior than the 7 day period, you must psy $10. This sums up the level of cleanliness.
Business response:
Florence, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Not recommended This was not a great facility. The room was poorly maintained. The bed had stains visible through the sheets and the floor was sticky. I would avoid if possible. Also supposed breakfast was a few bagged muffins and cereal bars. +1 for large coffee cups.
Business response:
William, thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Worst hotel experience ever!!!! I am warning all of you now, do not stay here!!!! When I arrived after booking my reservations online, they told me that there were no rooms available. They said that rooms are first come, first serve reguardless if you book a reservation or not. They then sent me to another extended stay America in Plymouth meeting...and no one was there. All of the lights were off, I guess the people working there took a long break. So I never even got to a hotel room. When I called the manager, she did litt... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Not recommended for short stay guests.
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see your comments and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
The hotel and staff were a joke The office staff was not helpful. Our shower was broke and they did not fix the issue and stated it would be to hard for them to move us because their rooms were full.
Business response:
I am sorry to know about your disappointment with our hotel and staff. Please accept my apologies for the inconveniences you had while here. I appreciate you bringing these issues to my attention, and I assure you corrective action will be taken. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.