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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room was adequate. Staff were nice. Breakfast was awful - nothing we could (or would want to) eat.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The so so get away There was no one at the front desk. I had to call for someone to come out. the elevator was dirty. My grandson was taking the luggage cart back down stairs and as he was going through our hotel room door, a man shouted at him, hey what's going on here. I peeked my head out and said he is returning the cart, why? and he shut up. He didn't have to use that tone. he wasn't playing with the cart, he was returning it. breakfast was muffins and coffee. I had a two year old with me. what kind of drink is coffee f... read more
Business response:
Sandra, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Please give us another opportunity to provide you with a better experience on... read more
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Not kidding when they say no frills! The hotel was very run down. My room smelled horrible. There was a wad of dirty tissues in my nightstand drawer. The water temperature in my shower would only go to lukewarm. I couldn't even get wifi! However, the front desk staff were very nice. The place could definitely use a makeover!!!
Business response:
Elizabeth, thank you for being our guest. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered during your stay. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Sheets were dirty, and beds were very uncomfortable. No dishes or cookware in rooms and just overall not worth 100 dollars a night.
Business response:
Jared, thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Dirty and run down Room was dirty when we got there. They said they would try to get it clean.....They didn't.
Business response:
Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We are sorry for falling short of expectations this time. There are processes in place to make sure every room is cleaned to the highest standards, and we will be working with our housekeeping department to make sure these procedures are being followed. We hope you will give us another opportunity on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.