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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the most disgusting hotel I ever stayed at. The mattresses were gross and bloody. The staff was rude and the hallways were dirty. No condition was available and there was only one person available during the evening that made me come to front desk for sheets. They do not bring anything to your room. You must go get your own towels, toilet paper etc
Business response:
Mert, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us ... read more
I wasn’t impressed with the facility. No coffee in the morning, AC wasnt on when we got in. Room incredibly hot
Business response:
Thank you for being our guest. We're disappointed to read your feedback, and we apologize for your less than stellar stay. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The room was dirty, no sheets for the sofa bed. Nasty people working the desk. Closet door was broken.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There was nothing that I like about this property. The rooms are old and the kitchen was dirty. There were no hangers to be found on the property after the girl at the front desk ran around looking for just one. How can you have a closet with no hangers in it. You’re toiletries consisted of one bar of soap. That’s it! The ironing board was falling apart and there is no room cleaning for a two night stay. Included breakfast was coffee, muffin and instant oatmeal. It was not what I expected.
Business response:
Thank you for your review of your recent stay. We are sorry for the cleanliness and maintenance issues you encountered in your suite and also apologize for our breakfast offerings did not meet your expectations. Your feedback will be shared with the appropriate teams for review and action. Please know, bath amenities are available at the front desk upon request. We apologize for your disappointment and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Staff was courteous and help us cancel our stay. Room was dirty and smelled awful.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
Central Location. Easily accessible and close proximity to shopping, restaurants..etc.
Business response:
Thank you for the wonderful review of Extended Stay America. We're delighted to know our excellent location worked well for you and that you enjoyed your time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Loved that is was near the main road to everything we wanted to do but not right on the main road. Also close to stores.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management
The room had not been cleaned
Business response:
Jonathan, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.