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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found the room clean and TV program list good. The hallway and grounds clean.
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Room smells like cat piss. No rooms available to switch to. 6 people 4 towels.
Business response:
Thank you for choosing us. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We apologize for your disappointment with the in-suite amenities. The amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We will follow up on your concerns to ensur... read more
Inexpensive, but worn The staff of the hotel was wonderful. It's a relatively old property, and the interior is somewhat shabby. The rooms do not ventilate well and the A/C unit was quite noisy when the condenser kicked in. The bath has no exhaust fan, and there was mold around the tub; in the 24 hours between one morning shower and the next, the towels never dried completely. The Wi-Fi was adequate, but signing in every device, every day, was a laborious multi-step process.
Business response:
Thank you for staying with us. We apologize for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
When we got there, the room had no towels, and some bedding were missing. It was also muggy in the room
Business response:
Thank you for choosing us. We are sorry we missed meeting some of your expectations during your stay. We will review your feedback and will take the necessary steps to prevent the issues you mentioned from happening again. Please know fresh towels and linens may be exchanged at the front desk. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The man who checked us in was great. Although he was the only one there with a 95% booked hotel. No towels in the pool area. No sheets for the pullout. It was not, i repeat NOT a continental breakfast. The beds are horrible and the rooms above were so loud we had no sleep. Not worth the 94 dollars i paid. Never again.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Little slice of peace Really enjoyed our stay very comfortable full size refrigerator, oven and microwave
Business response:
Amber, thank you for the excellent review of Extended Stay America. We're so happy to know you loved your well-equipped room and that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.