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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Old and outdated. Was not greeted during check in. The front desk person was in the office. I had to say "hello" a few times before they came to check us in. Rooms and the whole place are in need of an upgrade. Bed was very stiff with very outdated sheets on the bed. Room had a very unusual smell and had to open window to get rid of stench. I had to come down to get cups and utensils. There was no exercise room like in the pictures, and the signs for the room were covered up by tape. Not worth the p... read more
Business response:
Joseph, please accept our sincere apologies for letting you down during your recent visit to our hotel. We have shared your comments with our team and we will take corrective action to ensure that the issues are resolved. Thank you for sharing your concerns and we hope to have the opportunity to welcome you back soon for a much better stay. Sincerely, Hotel Management
Hotel was ok. No soap or shampoo in room I had to ask for it.
Business response:
Thank you for staying with us. It's nice to read you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to w... read more
The staff was so nice. The location worked well for us.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you loved our ideal location and that you appreciated our associates. It was a pleasure hosting you, and we hope to see you back soon. Sincerely, Hotel Management
Water leaked out of the shower, I think, and created a pool on the right side of the sink cabinet. I tried to be careful with the shower curtain but it still happened.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the maintenance issues you encountered in your room and for the inconvenience you had due to it. We assure you that we have discussed your feedback with the concerned teams, and we're working with them to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Not so great They initially gave me a room that was occupied (so sorry to the person I walked in on!!) The place definitely needs updating
Business response:
Thank you for being our guest. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.