This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasantly Surprised! Good size room for 3 adults 2 Children & a dog. No issues at all! Had a great stay!
Business response:
Patti, thank you for your 5-star review of Extended Stay America. We’re delighted to know you were happy with your spacious room and that you had an excellent stay with us. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Had to ask for everything! Never stayed where there was not extra pillows in closet, No toiletries in bathroom. Or No coffee pot in room. Also no towel to use for the pool. Not enough towels in room. Very disappointing. In fact I was booked to stay the following week & I cancelled.
Business response:
Carolanne, thank you for being our guest. We apologize our hotel amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and these guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thanks again, and we hope you will con... read more
Wish I’d stayed elsewhere My stay at the Extended Stay was my first here and I won’t use it again. Foremost my air conditioning did not work at all. I stayed two nights, after the first night I politely said something in the morning to the front desk. Came back that evening and still wasn’t working and could not change rooms because they were full. It was miserable and windows only opened about 4 inches in width. In addition the highway made it noisy. Neither of the waste cans were emptied before I got there either. The hall... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Konstantinos, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
George, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Sofa bed a dog would not sleep on. The sofa bed was unusable. I have slept on many sofa beds and none are very comfortable. But this one was unbearable. I asked if they could replace the mattress and was told there was nothing they could do.
Business response:
David, we are happy to hear that you enjoyed your overall stay. However, we sincerely apologize for the problems you encountered with the comfort of the sofa bed. We have discussed your comments with our engineering department, and we are looking into the issue so that we can correct it. Thanks again for your review, and please consider staying with us again. Sincerely, Hotel Management
Business response:
Amanda, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Run down hotel, everything is old and does not work. When you walk in the hotel it has weird smell. Bed is not comfortable. Ac unit is super loud. Fan and hair blow dryer in the bathroom did not work. Room is super small.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our team for review and action. Our staff's top priority is to provide a clean environment for our guests, and We are sorry that did not happen during your stay and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
comfortable suite plus indoor pool lived up to description. full refrigerator/freezer with ice maker, stove, microwave. Comfortable desk chairs, sofa, and mattress. Staff kind and helpful
Business response:
Thank you for being our guest and taking the time to review your experience at Extended Stay America. We are thrilled to read that you liked our courteous associates and your well-equipped room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.