Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for choosing Extended Stay America. We are pleased to see you had a pleasant time with us, but we are sorry you were unhappy with our breakfast offerings. We will share your review with our brand leaders to determine new breakfast choices. Thank you again for your feedback - we appreciate your business! Sincerely, Hotel Management 

Business response:

Dexter, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your stay and that you took the time to leave feedback. It was great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. We have discussed your review with our team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Shannon, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jack, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Rich, thank you for reviewing our hotel. We apologize for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any time. We will also share your feedback with our Brand Leaders so they can use it while plan... read more