Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked the comfort of our bed. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Lori, it was a pleasure having you as a guest at Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Shawn, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We’re glad to know overall you had a decent experience. However, we’re sorry for any inconvenience you may have faced. We appreciate you for sharing your observations regarding the cleanliness issues, and we will definitely be more diligent with our efforts. Please be assured we have relayed your concerns about updations with the appropriate team members. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Pandurang, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. We also apologize for not handling your issue with empathy and to your satisfaction. We strive to deliver an exceptional service for every guest, and your feedback will be discussed with our team members to handle such situations swiftly and appropriately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Milagro, thank you for being our guest at Extended Stay America. We are glad to know you liked most aspects of our hotel and had a nice experience with us. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Wow - Janis, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management