Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Agnes, thank you for being our guest at Extended Stay America. We are glad to read that you liked our convenient location and the comfort our beds provide. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Joyce, thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Dionne, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Shervin, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Shanneice, thank you for sharing your feedback. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marquetta, thank you for staying with us letting us know you liked our courteous front desk service. That being said, we are sorry for the noise and cleanliness issues you experienced while here. You have our assurance that we are taking corrective steps to prevent this from happening again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Janielle, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management