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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
- Hotels
- Mt. Laurel, NJ
About this business
Location details
101 Diemer Dr., Mt. Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run away- filthy Filthy, dirty, bathroom untouched by cleaning, kitchen really more of a hot plate.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
poor the stay wasn't bad the hotel is just not what I appected
Business response:
Thank you for your review. Please accept our apologies that your stay was not to your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disgusted I checked in late ; but after a few hours in room was so cold I went to front desk were no one was available. So I went to the car and slept for a few hours with the heat running . Mentioning it to the front desk was tantamount to asking to enlist . I sought nothing in terms of that night 's credit yet the assistant manager I met at checkout cross examined me as of I were a hostile witness . Here position posture and mindset were worse than the cold room itself . She assumed I was attempting to scam her. Surprise I... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are providing each guest with professional customer service. Additionally, I will have our maintenance engineer inspect our AC units to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another ... read more
I wouldn't go back! I booked for 2days and stayed 1 day. We couldn't get out fast enough. The staff was nice but the room was far from clean. The bathroom was dirty, it smelled like urine, the toilet looked and smelled as if hadn't been cleaned in weeks. The room had a kitchen in it which had stains on the counter that had they used Clorox they could have removed the stains and smell. This hotel needs some serious work. How any one hasn't said anything to them it would be a miracle.
Extremely disappointing Everything from the moment we checked in to the time we checked out was terrible. At the time of check-in, we were told that they never received our reservation. They claim that Expedia never transferred the information to them. During our stay, claimed. The guests have to pick up the amenities (coffee maker, silverware, hair dryer, etc.) from the front desk and carry it with us to our room instead of it being already available at the rooms or delivered by hotel staff.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues you mentioned. We proudly offer amenities such as pots and pans, hair dryers, coffee pots, toasters, silverware, cups, glasses and plates, that we have readily available in kits at the front desk 24 hours a day. This way you know they have been cleaned and sanitized just for ... read more
Service was horrible we waited almost 2 hrs in lobby. Was the night of an engagement ruined my night
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be using your comments as a training tool with our front desk staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The hotel entrance has no name on building . Bathroom was very small ,hard toget around .ant's on night table ,no hair dryer in bath.no coffe maker.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. Please know that hair dryers and coffee pots are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as thoroughly cleaning and inspecting our rooms. We continue to work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended S... read more
This hotel was dirty, smelly and 100% awful. This was the absolute worst hotel that I have every stayed in. It was dirty, smelly and poorly equipped. No forks, plates, paper towels, glasses and no ice. I complained to the front desk about the horrible smell in my room and asked to be moved to another. Their reply was that they did not have another room at the same rate. It was 11:30 pm and I knew they would not sell the other room at such a late hour but they would not move me and insisted I stay in the smelly room. They gav... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The incidents you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be using your feedback as a training tool to coach our staff to ensure that all rooms are thoroughly cleaned and inspected before guest arrivals as well as making sure we are clearly communicating our amenities. Thank you very much for bringing this to our attention. We would love to have another chance ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place has a 3.3 star rating with 1,416 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place is open now. It will close tomorrow at 12:00 a.m.