Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Lacey 

on Expedia

2 months ago

The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family. 

Tabitha 

on Expedia

2 months ago

It smelled as you soon you walked in. Random people who lived there that seemed unwell who creepily talked to us. The room smelled. The fridge was rusted and not cold. There were oil stains on the cabinets. No dishware but we had a kitchen. We couldn’t get new towels unless we waited for our old towels to be washed. Didn’t have a stock of toilet paper and had to get more. Dirty. Gross. Would never recommend. 

Kimberly 

on Expedia

2 months ago

was not there. 

JOHANNA 

on Expedia

2 months ago

The hallways and rooms had a bad smell. Gatbage on hallways. Kitchen is room had nothing! No soap/shampoo in the bathroom. Breakfast wasn't really Breakfast just granola bars available. 

Doria 

on Expedia

3 months ago

First bad experience at an extended stay Did not have the accommodations I paid for and refused to give me assistance. First time I’ve ever had an issue at an extended stay brand. 

Anonymous 

on Expedia

3 months ago

Dirty surfaces and false fire alarm I checked in around 3:45 after 1/2hr wait for the front desk lady to appear then we went to the room it wasn’t clean I used clorex and cleaned the surfaces and at least they replaced corroded microwave and the broken chair. Then 4:30 I am done cleaning my son doing assignment due tonight and we had to leave the room due to fire alarm 

Janavia 

on Expedia

3 months ago

I booked a double bed for this location on Expedia but when I checked in there was none available. So I had no choice but to take the one bed with a pull out couch. Not only was the pullout couch uncomfortable but felt like I was laying on just metal. And the tv was going in and out the entire day. Melba at the front desk switched the tv out once but never showed back up when I called again about it going back out. By then I just wanted a refund and to switch to the Cherryhill location. Expedia had no problem refunding me bu... read more

Melanie 

on Expedia

3 months ago

This place really needs refurbishing. The carpet in my suite was in a terrible state, with holes in some places, and all the furniture was very tired and scuffed. The property details say that there is a hairdryer provided and there is not - I asked at the front desk if I could have one, and they said they didn’t provide hairdryers any more. Staff were pleasant enough. The laundry facilities worked well. Breakfast didn’t appeal to me. I had to report a screaming row that went on in a nearby room. It just added to the feeling... read more